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Wfh Internet disconnect

rowan00
Joining in

So i work from home and have done for just over a year without any problems from virgin media or the connection. Last week i started to notice random disconnects. Fast forward to today. Ive had 2 engineers out, which replaced all wires, connections to walls, and a new hub 3...... It still has disconnected. Weirdly only when im logged into work through citrix. The whole Internet in the house goes down. Surely this isn't caused by citrix? I cannot for the life if me work it out. Virgin media are being about as useful as a Chocolate teapot at solving the issue. Any ideas?

1 REPLY 1

Cardiffman282
Knows their stuff

Make sure this is disabled https://my.virginmedia.com/advancederrorsearch/settings

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).