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Weeks now, intermittent connection

Good evening, for weeks now, we've had outages where the internet would just stop working, all lights would go off, then green flashing lights until the problem resolves itself after a short period of time.

The same problem happens over the road at a friends house, perhaps connected to the same exchange.

TF7 Area.

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Re: Weeks now, intermittent connection

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: Weeks now, intermittent connection

Hey ariedan,

 

Sorry to hear that you're having issues with your connection at the moment. 

 

Have you been able to follow the advice that @MikeRobbo suggested above? The router status figures and the BQM can help us determine what the issue is and how we can get it resolved.

 

Regards

Steven_L 

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Re: Weeks now, intermittent connection

My BQM 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14350000006.440256 qam36
2235000000838256 qam13
32430000007.838256 qam14
42510000007.338256 qam15
52590000007.538256 qam16
62670000007.438256 qam17
72750000006.837256 qam18
82830000006.838256 qam19
92910000007.138256 qam20
102990000006.837256 qam21
11307000000737256 qam22
123150000007.137256 qam23
133230000007.337256 qam24
143470000007.838256 qam25
153550000007.538256 qam26
163630000007.638256 qam27
173710000007.538256 qam28
183790000007.638256 qam29
193870000007.138256 qam30
203950000007.138256 qam31
214030000007.138256 qam32
224110000007.338256 qam33
234190000006.938256 qam34
244270000006.638256 qam35



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3251184
2Locked38.61680748
3Locked38.6916467
4Locked38.6721453
5Locked38.61247628
6Locked38.61496747
7Locked37.62768658
8Locked38.69141761
9Locked38.62632233
10Locked37.697093
11Locked37.31034484
12Locked37.6803506
13Locked37.6877564
14Locked38.6652218
15Locked38.61654199
16Locked38.92096186
17Locked38.612620
18Locked38.942740
19Locked38.93076148
20Locked38.61256171
21Locked38.989155
22Locked38.94450
23Locked38.9196130
24Locked38.9250

154

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000244.525512064 qam1
2394000194.525512064 qam4
3462000194.525512064 qam3
4537000214.525512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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