Week 5 - Virgin Broadband Service Unusable in SS2 for Teachers to Educate Children
3 weeks ago
For the 5th week running Virgin Broadband Service is unusable in SS2 for Teachers to Educate Children.
From same location, I am using my EE data on a Galaxy A40 phone to teach 30 kids, 5 lessons a day using Ms Teams with consistent download and upload speeds (15-20 Mbps for download and 5-10 Mbps upload)
Variation for Virgin Broadband upload (0 - 20 Mbps) and download (0 - 175Mbps) has been extreme throughout each day.
Further, for 10 minutes between midnight and 1 am my Virgin Broadband service has been turned off daily without notice for the last 4 weeks.
I have managed IT Infrastructure Change programmes for over 20 years and fully appreciate that upgrade and maintenance windows are required. It is an industry standard to use a Change Management process to communicate maintenance and upgrades to customers to enable them to plan around known outages and disruptions.
I'm onboard with Virgin Changes but like many folk I will not be able to continue with a broadband service as unpredictable as the one that Virgin is currently supplying to me.
Please update your customers on a regular basis with timelines of change or hear the jingle jangle of cash as they walk away to more reliable suppliers.