Virgin Media Community

[rafiaamiri]

Hi,

I found that official oracle websites are not opening through Virgin broadband and if I connect to other internet provider and able to open the websites

Below is example of website which is not opening when I am connected with Virgin broadband

https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/fin/releases/21A/21A-fi...

Please help me out !

[tehwolf]

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@rafiaamiri wrote:

Hi,

I found that official oracle websites are not opening through Virgin broadband and if I connect to other internet provider and able to open the websites

Below is example of website which is not opening when I am connected with Virgin broadband

https://www.oracle.com/webfolder/technetwork/tutorials/tutorial/cloud/r13/wn/fin/releases/21A/21A-fi...

Please help me out !

---

Works fine for me..

What error do you get when trying to open the site? can you open a command prompt and run 

tracert -d www.oracle.com

and

nslookup www.oracle.com

and then post the output back here please.. 

[rafiaamiri]

Please find the output

C:\Users\MohammadRafi>tracert -d www.oracle.com

Tracing route to e2581.dscx.akamaiedge.net [104.118.23.146]
over a maximum of 30 hops:

1 4 ms 2 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 12 ms 34 ms 62.255.109.5
4 * * * Request timed out.
5 15 ms 13 ms 11 ms 62.254.84.62
6 14 ms 12 ms 12 ms 62.252.5.115
7 88 ms 90 ms 99 ms 23.210.49.36
8 17 ms 25 ms 21 ms 23.210.48.37
9 21 ms 17 ms 78 ms 23.210.48.135
10 17 ms 12 ms 15 ms 104.118.23.146

Trace complete.

C:\Users\MohammadRafi>nslookup www.oracle.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: e2581.dscx.akamaiedge.net
Addresses: 2a02:26f0:db:285::a15
2a02:26f0:db:289::a15
104.118.23.146
Aliases: www.oracle.com
ds-www.oracle.com.edgekey.net

[tehwolf]

Well, you have no issues tracing to the destination - and whilst the name resolution output is different to mine, that's to be expected given that oracle's website apparently uses akamai's CDN..

you could try changing your dns servers to google's (8.8.8.8 and 8.8.4.4) which will likely result in you getting served a different IP address for the site and see if that works.. will be interesting to see..

you didn't say what the error message you were getting is?

If it doesn't work after you've changed your dns servers (do another nslookup afterwards and check that you're being given a different IP address to 104.118.23.146) then i suspect that your IP address is potentially being blocked based on some sort of reputation score.. 

edit: you can check your IP's reputation with akamai here

[rafiaamiri]

I have done the DNS settings as advised but still found the same error

Attached the error page

[tehwolf]

ok. so you can actually get to teh site, as you're getting a response from the webserver..

it looks like you are being blocked for some reason - did you have a look at the akamai reputation checker that i linked? what did it say?

edit: the incident reference number looks like an akamai inc ref - if your IP address is coming back clean from the reputation checker, then you'll have to contact the oracle web team with the incident number and they will be able to check the reason for the failure within their akamai account 

[rafiaamiri]

But when I connect to mobile data (Lebara) and the website pages are opened without any issues

the problem happens only when connected to virginmedia wifi

[tehwolf]

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@rafiaamiri wrote:

But when I connect to mobile data (Lebara) and the website pages are opened without any issues

the problem happens only when connected to virginmedia wifi

---

yes, because when you connect with lebara mobile, you are connecting from a different IP address...

[tehwolf]

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@rafiaamiri wrote:

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This is almost certainly why you are being blocked. 

suggest that you click the "request to investigate your IP address" button 🙂