Weak wifi signal since Virgin changed my wifi channels
3 weeks ago
Since Virgin’s intelligent technology detected a wifi congestion in my home and switched wifi channels on my hub3 I can no longer get a signal in part of my bungalow. How can I remedy this? Also it is now impossible to play music or radio on Alexa as she just keeps stopping and not responding. Surely in this day and age and what fees I pay for VM I should get better coverage?
Re: Weak wifi signal since Virgin changed my wifi channels
3 weeks ago
The following applies to the hub3.
Open a browser and log into your hub 192.168.0.1 - then navigate to the following settings so you can differentiate between the signals.
Advanced Settings > Wireless > Wireless Signal > click on Disable Channel Optimization
Then next to the Channel sections for 2.4Ghz and 5Ghz on the same screen click on Manual then scroll down and click on Apply Changes.
If you know the channels you used to be on then you can set them on that screen by just changing the channel numbers.
However, if you don't know perform then a search for an app such as wifi analyzer which tells you the strength of the channel you are connected on, and also shows other channels so you can decide which channel number you want to connect to on your hub.
Don't forget to click on Apply Changes once finished.
Picture of the screen where you make the changes
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks