Virgin Media Community

[Wasitn87]

Good evening,

could anyone help me please, I’ve got the Hub in one living room and the Printer in a different one, got a Pod connected in the room where printer is located, the printer can’t connect to the wifi network even though there’s a pod near that printer. When I bring the printer in nearer to the hub it connects through WPS. Please help me connect it through Pod. 

[legacy1]

Its a limitation I suggest sending the pod back and get a better wifi router with 1Gb ports and use hub in modem mode.

[Wasitn87]

Thanks for your reply, so the pods are not fit for purpose?

[jbrennand · Accepted solution]

What make/model number is the printer?

Some printers struggle to connect when the two wifi frequencies are combined onto a single SSID - which the pod has to use.

[Wasitn87]

It’s a Samsung xpress M2070w. I’ve got split SSID 2.4g and 5g. When I bring in the same room where the hub is located it connects very quickly through WPS button. 

[jbrennand]

Does that not suggest that there is something attenuating the wifi signal between the Hub location and the printer in its normal location ? A thick stone wall or a Victorian iron rich brick wall or a modern wall with metal foil coated insulation, etc., - is that the case?

What Hub model is it? Is "smart wifi" disabled?

[Wasitn87]

I moved into this house a year and half ago, old house, I remember when there was no pod connected the printer used to connect from that room but kept loosing connection, after installing the pod, signal on mobile device improved but the printer stopped connecting. 
It’s a Hub 3 and smart wifi is enabled. 

[Wasitn87]

A quick update, just disconnected the POD from that room, the printer connected to Wi-FI. It’s so weird 🤔