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Canderson
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Weak security on iPhone X

Hi

I repeatedly am advised of weak security on my iPhone X when connected on the WiFi system and get variable speed at significantly lower than the speed I am paying for.

 

Regards

 

Hugh Anderson

 

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lotharmat
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Re: Weak security on iPhone X

See this:

https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050

From the 'sticky post' above!



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lotharmat
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Re: Weak security on iPhone X

Regarding the speed - What do you get wired?



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John_GS
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Re: Weak security on iPhone X

Hi Canderson

 

Thanks for posting and welcome to the community.

 

Sorry to hear of the speed issue - I've checked the system and we do need to send a technician because more than half the downstream levels are out of spec. 

 

Also the security bit, lotharmat is completely correct, please follow that sticky 🙂

 

I'll PM you now to get the address for the tech 

 

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Kath_F
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Re: Weak security on iPhone X

Hi Canderson, 

Thanks for coming back to us via private message to let us know things are now resolved. 

If you have any further issues, pop back here and let us know. 

Take care.

Kath_F
Forum Team



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Canderson
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Re: Weak security on iPhone X

Hi Forum Team

Regarding arranging for a technician to call, how do I arrange this? I assume there will be no charge for this. 

what do you mean when you say you will PM me?

Thank you for your help.

 

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Robert_P
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Re: Weak security on iPhone X

Hi Canderson

 

Didn't you receive a Private Message from John? If not let me know and i'll get one out to you so we can get this looked into.

 

Rob

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