There may be more to it than that. If the Openreach socket is what you have, especially on new build, VM may not be in your area. Have you checked this?
Welcome to the Community and thank you for posting.
We are sorry to hear you do not have the correct equipment in your home to complete the installation.
Unfortunately, these can be removed by tenants which can mean we are not aware a quickstart installation is not possible.
We would be happy to get this sorted for you but I will just need to take a few details via private message. Please check the red bar at the top of the page for a message from me.