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Wall plug

alessandra123
Just joined

on ‎31-05-2023 11:34

Hello, I don't have the right socket on the wall to connect the VM Broadband. I only have a BT socket like the one below:

alessandra123_0-1685529240066.png

How can I connect the VM broadband?

Thank you

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3 REPLIES 3

Client62
Hero

on ‎31-05-2023 11:53

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

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Sephiroth
Alessandro Volta

on ‎31-05-2023 15:25

There may be more to it than that.  If the Openreach socket is what you have, especially on new build, VM may not be in your area.  Have you checked this?

Seph - ( DEFROCKED - My advice is at your risk)

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎02-06-2023 18:01

Hi alessandra123, 

Welcome to the Community and thank you for posting. 

We are sorry to hear you do not have the correct equipment in your home to complete the installation. 

Unfortunately, these can be removed by tenants which can mean we are not aware a quickstart installation is not possible. 

We would be happy to get this sorted for you but I will just need to take a few details via private message. Please check the red bar at the top of the page for a message from me. 

Speak soon, 

 

Nat
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