Waiting for Broadband Upgrade Activation

[JackFWH]

Hey,

So I am just wondering, how long does VM usually take in upgrading the speeds of broadband? I placed my order on Friday, with an estimated activation date of Wednesday (today) and I’ve received no information beyond an order reference as to when or what is happening. 

Thanks, Jack

[Client62]

Reboot the VM Hub to see if the upgraded speed profile is available.

[JackFWH]

Unfortunately that has been what I’ve been doing with no success. I think the issue is that the order has not been processed on VM’s side, because it has not been reflected in my account nor activated.

[Client62]

Our last change of service order was placed from the Virgin Media online account, with in a couple of days a conformation email came and after a week or so the changes were applied.

[Gareth_L]

Hello JackFWH.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your speed upgrade.

Can I please ask if you called us or did the upgrade online?

Normally package changed go through with in 24 hours.

The only exceptions are when the Customer is on our Essential Broadband 

Then its a live chat service you need to go through.

Look forward to your reply.

Gareth_L