Menu
Reply
  • 4
  • 0
  • 0
Tuning in
146 Views
Message 1 of 8
Flag for a moderator

WPS PIN not recognised

I am trying to access my Superhub router using the details on the back of the device. I have 100% entered the password and PIN correcly but I get a pop-up saying "WPS PIN is not recognised. Please try again."

I have used the reset pin button multiple times, holding it down for well over 10 seconds. The lights flash and it appears to be resetting but it has not fixed the issue with the WPS PIN.

I can't access the settings of my router because of this issue. It is not a recent change, it has been like this for years until I gave up on it but now I need to get access to the settings.

Appreciate any help/suggestions!

Tags (2)
0 Kudos
Reply
  • 28.19K
  • 1.69K
  • 3.64K
Alessandro Volta
139 Views
Message 2 of 8
Flag for a moderator

Re: WPS PIN not recognised

The WPS PIN isn’t the admin password 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
  • 4
  • 0
  • 0
Tuning in
131 Views
Message 3 of 8
Flag for a moderator

Re: WPS PIN not recognised

The login page specifically asks for the WPS PIN as well as the password:

lynneess_0-1606069517425.png

 

0 Kudos
Reply
  • 21.3K
  • 2.31K
  • 4.25K
Very Insightful Person
Very Insightful Person
126 Views
Message 4 of 8
Flag for a moderator

Re: WPS PIN not recognised

Yup. Some of the older Super Hubs asked for both.

Not sure there is any fix if it doesn't work though even after a reset apart from a replacement.
**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
  • 28.19K
  • 1.69K
  • 3.64K
Alessandro Volta
112 Views
Message 5 of 8
Flag for a moderator

Re: WPS PIN not recognised

Have you done a 60 second pinhole reset?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
  • 4
  • 0
  • 0
Tuning in
60 Views
Message 6 of 8
Flag for a moderator

Re: WPS PIN not recognised

Yes I've tried the 60 sec reset but it's not made a difference sadly

0 Kudos
Reply
  • 4
  • 0
  • 0
Tuning in
52 Views
Message 7 of 8
Flag for a moderator

Re: WPS PIN not recognised

What is the best way to get a replacement during these covid times? I've heard the wait times to 150 are very long

0 Kudos
Reply
  • 15.27K
  • 1.16K
  • 1.92K
Alessandro Volta
49 Views
Message 8 of 8
Flag for a moderator

Re: WPS PIN not recognised

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply