do you have any devices wired? and if so does it have a stable connection
Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..
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Sorry to hear that you're having issues with your connection, I have been able to look into your account and can see as @MikeRobbo stated your downstream levels are too high across all of your channels and this will need an engineer visit to resolve.
I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.
Your downstream levels are still out of spec and need an engineer
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Glad to hear that you have been able to stop the problems with your connection, we would still need to send out an engineers as the issue with your downstream power needs to be resolved as it could cause issues with your services.
Are you ok for the visit to go ahead at the specified time on your online account?