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WIFI intermitent conexion

Hi.My WIFi connection is very unstable. Every 10..15 minutes the connection shuts down.Post Cod

TS39EA

 

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Very Insightful Person
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Re: WIFI intermitent conexion

do you have any devices wired? and if so does it have a stable connection

Would need to check the signal levels if could go to http://192.168.0.1 or if using modem mode http://192.168.100.1 clicking router status top right or bottom of page depending on hub [no need to login - depending on hub] and if could copy/paste the downstream, upstream, network log, don't worry about the formatting we can easily read it.. try and avoid using screen shots..

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: WIFI intermitent conexion

downstream-1.jpgdownstream-2.jpg

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Alessandro Volta
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Re: WIFI intermitent conexion

Your Downstream Power Levels are far too high.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: WIFI intermitent conexion

Ok.Tthank you, I'll wait for one of the VM Forum Staff .

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Re: WIFI intermitent conexion

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000015.338256 qam25
223500000014.338256 qam13
324300000014.138256 qam14
425100000014.438256 qam15
525900000014.338256 qam16
626700000014.638256 qam17
727500000014.538256 qam18
82830000001540256 qam19
929100000014.638256 qam20
1029900000015.338256 qam21
113070000001538256 qam22
1231500000015.138256 qam23
1332300000015.138256 qam24
1437100000015.940256 qam26
1537900000015.538256 qam27
163870000001638256 qam28
1739500000015.838256 qam29
1840300000015.838256 qam30
194110000001638256 qam31
2041900000015.838256 qam32
2142700000016.138256 qam33
2243500000015.638256 qam34
234430000001638256 qam35
2445100000015.538256 qam36



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.940
2Locked38.6230
3Locked38.9160
4Locked38.9220
5Locked38.9200
6Locked38.9120
7Locked38.6250
8Locked40.3160
9Locked38.6140
10Locked38.9230
11Locked38.9390
12Locked38.9290
13Locked38.9250
14Locked40.3120
15Locked38.6220
16Locked38.9110
17Locked38.9290
18Locked38.9160
19Locked38.9210
20Locked38.9160
21Locked38.9210
22Locked38.9170
23Locked38.9170
24Locked38.6140

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620011938.3512064 qam3
25370023438.8512064 qam2
33940030038512064 qam4
46030025139512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

17/11/2020 21:33:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:25criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 13:14:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:56:3criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2020 12:52:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 7 of 10
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Re: WIFI intermitent conexion

Hey @ro_pred and welcome to the community,

 

Sorry to hear that you're having issues with your connection, I have been able to look into your account and can see as @MikeRobbo stated your downstream levels are too high across all of your channels and this will need an engineer visit to resolve.

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

Regards

Steven_L

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Re: WIFI intermitent conexion

 
Thanks, solved. I have separated and renamed the 2,4 & 5ghz channels. It works perfectly.
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Alessandro Volta
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Re: WIFI intermitent conexion

Your downstream levels are still out of spec and need an engineer

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Re: WIFI intermitent conexion

Hey @ro_pred,

 

Glad to hear that you have been able to stop the problems with your connection, we would still need to send out an engineers as the issue with your downstream power needs to be resolved as it could cause issues with your services.

 

Are you ok for the visit to go ahead at the specified time on your online account?

 

 

Regards

Steven_L

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