I hope someone can guide me on the best course of action to take. My wifi connection is relatively strong throughout the house and have no issues connecting to host web meetings for work, steaming movies or gaming but have an issue with consistency. Ive noticed when testing the ping to Google.com that it goes from 11 upto as much as 196 randomly which is causing things I am to drop out unexpectedly. I've tried resetting the equipment, checking the wires and even moving into the same room as the modem but still have these issues.
Some of your Downstream Channels have very high power levels but are just within spec.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
As mentioned, all you stats look good and the BQM also generally is very good.
However, the BQM does show the odd spike with an interesting one at about 4:30 am. These kind of spikes suggest some significant activity on your own connection.
Firstly, what broadband package are you on (expected download and upload speeds). do you leave any equipment switched on overnight that might account for some short bursts of high traffic?
Given that upload speeds are much lower than download the most likely cause of ping spikes is when your upload gets saturated. This can happen with cloud based backup services such as iCloud, OneDrive or Google Drive and because these work in the background it's not always obvious when it happens.
I've had situations when my other half arrived home with her iPhone I'd get a period of about 2 minutes where my ping spiked. The iPhone connected to the WiFi and then uploaded any photos she had taken to iCloud.