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WIFI Issues - Ping latency

Hi All,

I hope someone can guide me on the best course of action  to take. My wifi connection is relatively strong throughout the house and have no issues connecting to host web meetings for work, steaming movies or gaming but have an issue with consistency. Ive noticed when testing the ping to Google.com that it goes from 11 upto as much as 196 randomly which is causing things I am to drop out unexpectedly. I've tried resetting the equipment, checking the wires and even moving into the same room as the modem but still have these issues.

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Alessandro Volta
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Re: WIFI Issues - Ping latency

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: WIFI Issues - Ping latency

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13227500008.138256 qam24
21387500009.938256 qam1
31467500009.840256 qam2
41547500009.640256 qam3
51627500009.438256 qam4
61707500009.440256 qam5
7178750000938256 qam6
81867500008.640256 qam7
91947500008.540256 qam8
102027500008.438256 qam9
112107500008.438256 qam10
122187500008.540256 qam11
132267500008.340256 qam12
142347500008.138256 qam13
152427500008.338256 qam14
162507500008.338256 qam15
17258750000838256 qam16
18266750000838256 qam17
192747500007.938256 qam18
202827500007.838256 qam19
212907500007.838256 qam20
22298750000838256 qam21
233067500007.838256 qam22
24314750000838256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.91620
2Locked38.9220
3Locked40.3580
4Locked40.3680
5Locked38.9600
6Locked40.3380
7Locked38.9600
8Locked40.9670
9Locked40.9630
10Locked38.9320
11Locked38.9510
12Locked40.3630
13Locked40.3230
14Locked38.9430
15Locked38.6320
16Locked38.9180
17Locked38.9300
18Locked38.9370
19Locked38.9340
20Locked38.9270
21Locked38.9620
22Locked38.6250
23Locked38.91400
24Locked38.6630
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Re: WIFI Issues - Ping latency

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1537000004.225512064 qam5
2258000004.225512064 qam4
3326000004.225512064 qam3
4394000004.275512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Alessandro Volta
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Message 5 of 18
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Re: WIFI Issues - Ping latency

Some of your Downstream Channels have very high power levels but are just within spec.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: WIFI Issues - Ping latency

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Alessandro Volta
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Re: WIFI Issues - Ping latency

Your BQM looks fine for better WIFI get your own router with 1Gb ports and have the hub in modem mode.

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Message 8 of 18
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Re: WIFI Issues - Ping latency

As mentioned, all you stats look good and the BQM also generally is very good.

However, the BQM does show the odd spike with an interesting one at about 4:30 am.
These kind of spikes suggest some significant activity on your own connection.

Firstly, what broadband package are you on (expected download and upload speeds).
do you leave any equipment switched on overnight that might account for some short bursts of high traffic?

Given that upload speeds are much lower than download the most likely cause of ping spikes is when your upload gets saturated.
This can happen with cloud based backup services such as iCloud, OneDrive or Google Drive and because these work in the background it's not always obvious when it happens.

I've had situations when my other half arrived home with her iPhone I'd get a period of about 2 minutes where my ping spiked.
The iPhone connected to the WiFi and then uploaded any photos she had taken to iCloud.

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Message 9 of 18
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Re: WIFI Issues - Ping latency

Thanks everyone for looking into my issue and the advice provided. I'll look into bridging the Hub to a 1GB Router and see if that fixes the issue.

 

Thanks

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Message 10 of 18
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Re: WIFI Issues - Ping latency

Hi,

Please could provide me your networklog. - I would like check something - http://192.168.0.1/?device_networkstatus&mid=NetworkStatus
I work for Virgin Media - but all opinions posted here are my own
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