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WEB Connection getting dropped again (Not WiFi)

big-luap
Up to speed

on ‎07-07-2022 17:58

Since 3.20pm yesterday after my dropped connection 

problem is back again. 

GIGABIT CONNECTION.

The same happened about 2 months ago, was a fault in the local green hub according to twitter support. This time they had suggested I come here as the fault has re-occured. 

I have checked all my local connection and tested the internal Cat5e wiring. I have 2 cable runs so I just connect in a loop tester to check all the cables. I also used some eletronic contact spray on all the connections to ensure there are no dry joints. I get speed test results of 960 to Coventry & 950 to Manchester when it is working. But if I check via the Virginmedia Speedcheck page it is only 400. I have a widget in my browser that monitors my connection - log below. 

Date and time Status

07.07.2022 17:34:34Online
07.07.2022 17:34:09No internet connection. Wi-Fi/Ethernet OK
07.07.2022 17:14:55Online
07.07.2022 17:14:51No internet connection. Wi-Fi/Ethernet OK
07.07.2022 17:14:14Online
07.07.2022 17:14:09No internet connection. Wi-Fi/Ethernet OK
07.07.2022 17:13:30Online
07.07.2022 17:13:27No internet connection. Wi-Fi/Ethernet OK
07.07.2022 17:01:37Online
07.07.2022 17:01:36No internet connection. Wi-Fi/Ethernet OK
07.07.2022 14:48:37Online
07.07.2022 14:48:33No internet connection. Wi-Fi/Ethernet OK
06.07.2022 18:04:02Online
06.07.2022 18:03:58No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:58:43Online
06.07.2022 17:58:28No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:54:28Online
06.07.2022 17:54:28No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:53:25Online
06.07.2022 17:53:13No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:53:01Online
06.07.2022 17:52:28No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:10:37Online
06.07.2022 17:10:16No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:08:41Online
06.07.2022 17:08:34No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:06:54Online
06.07.2022 17:06:52No internet connection. Wi-Fi/Ethernet OK
06.07.2022 17:06:25Online
06.07.2022 17:06:22No internet connection. Wi-Fi/Ethernet OK
06.07.2022 16:59:20Online
06.07.2022 16:59:16No internet connection. Wi-Fi/Ethernet OK
06.07.2022 15:21:11No internet connection
06.07.2022 15:21:09No internet connection. Wi-Fi/Ethernet OK
02.07.2022 11:43:23Online
02.07.2022 11:43:23No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:35:40Online
01.07.2022 16:35:32No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:21:04Online
01.07.2022 16:20:56No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:19:32Online
01.07.2022 16:19:26No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:17:50Online
01.07.2022 16:17:50No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:12:40Online
01.07.2022 16:12:17No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:08:09Online
01.07.2022 16:08:08No internet connection. Wi-Fi/Ethernet OK
01.07.2022 16:06:07Online
01.07.2022 16:06:05No internet connection. Wi-Fi/Ethernet OK
29.06.2022 22:43:27Online
29.06.2022 22:43:24No internet connection
29.06.2022 17:06:10Online
29.06.2022 17:06:06No internet connection
27.06.2022 17:00:09Online
27.06.2022 17:00:07No internet connection. Wi-Fi/Ethernet OK
27.06.2022 16:53:21Online
27.06.2022 16:53:10No internet connection. Wi-Fi/Ethernet OK
27.06.2022 16:52:57Online
27.06.2022 16:52:43No internet connection. Wi-Fi/Ethernet OK
26.06.2022 18:19:48Online
26.06.2022 18:19:44No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:43:27Online
25.06.2022 12:42:20No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:42:11Online
25.06.2022 12:41:41No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:37:08Online
25.06.2022 12:37:05No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:36:57Online
25.06.2022 12:36:47No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:36:37Online
25.06.2022 12:36:35No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:36:27Online
25.06.2022 12:36:26No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:33:49Online
25.06.2022 12:33:44No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:33:05Online
25.06.2022 12:33:02No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:28:41Online
25.06.2022 12:28:23No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:28:08Online
25.06.2022 12:28:05No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:27:48Online
25.06.2022 12:27:38No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:27:27Online
25.06.2022 12:26:41No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:26:30Online
25.06.2022 12:26:29No internet connection. Wi-Fi/Ethernet OK
25.06.2022 12:25:41Online
25.06.2022 12:25:41No internet connection. Wi-Fi/Ethernet OK
  
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18 REPLIES 18

Steven_L
Forum Team
Forum Team

on ‎05-08-2022 08:59

Hey @big-luap,

I'm sorry to hear that you're having these issues alongside the problems with your TV services too.

Having looked into this and can see any issue with downstream channels that need attention from a technician to get resolved.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

 

 

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big-luap
Up to speed
In response to John_GS

on ‎17-08-2022 12:37

MAJOR PROBLEMS IN WARWICK CV34 AGAIN

CHECKED ALL CABLES WITH A CABLE CHECKER TO ENSURE IT IS NOT MY SYSTEM.

bigluap_0-1660736012104.png

 

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Zach_R
Forum Team
Forum Team
In response to big-luap

on ‎19-08-2022 12:54

Hi @big-luap,

Thank you for your post and welcome back to our community forums. We're here to help.
 

I'm so sorry to hear that you've been continuing to face some issues with your services recently. Are these ongoing for you today? If so, can you clarify what problems you're currently facing?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


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big-luap
Up to speed
In response to Zach_R

on ‎18-09-2022 14:56

17.08.22 - Had an engineer visit.

Disconnected the wiring and re-connected it to ensure a good connection. 

Changed the Ballast Resistors on the back of the router, still had the original from 16years ago, now have some new ones.

Which ensures the signal is in the specified range.

Only had 6 drop outs since this was completed. 

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Steven_L
Forum Team
Forum Team
In response to big-luap

on ‎20-09-2022 15:04

Thanks for coming back to us @big-luap and I'm glad that the issues have now been resolved.

Please do let us know, if you have any further issues.

Regards,

Steven_L

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big-luap
Up to speed
In response to Steven_L

on ‎10-04-2023 12:08

After another spate of problems Dropouts & problems with the Ethernet Ports losing the connection, had only 1 working port. 

Engineer visited today & changed the Hub 4 to Hub 5. 

 

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Steven_L
Forum Team
Forum Team
In response to big-luap

on ‎12-04-2023 12:14

Thanks for coming back to us big-luap, how have things been since the engineer visited on Monday?

Kind Regards,

Steven_L

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big-luap
Up to speed
In response to Steven_L

on ‎15-04-2023 22:51

perfect

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Kath_F
Forum Team
Forum Team
In response to big-luap

on ‎18-04-2023 10:17

Hi big-luap, 

Thanks for coming back and letting us know things are resolved for you now since the engineer visited. 

If you have any further issues, please pop back and let us know. 

Many thanks,

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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