Menu
Reply
Highlighted
  • 15
  • 0
  • 0
DevV
Joining in
187 Views
Message 1 of 4
Flag for a moderator

WAVE BAND EQUALISERS

Hi,

I Installed a new Hub 3.0 over the weekend to replace the old Hub 3.0 as the technical support over the phone decided the hub may be faulty. I am experiencing intermittent WIFI with the new Hub, however Ethernet is a solid connection now. Weeks ago the Virgin engineer installed 2 No. 4db Waveband equalisers to the back of the replaced Hub 3.0 which i have installed to the new.

Need advise if i need to remove the 2No. 4db wave band equalisers from the new hub? or do i book an Virgin Engineer again.

Network Log

Time Priority Description

03/08/2019 16:11:0noticeSW Download INIT - Via Config file
03/08/2019 16:13:26ErrorDisruption during SW download - Power Failure
03/08/2019 16:13:45noticeSW Download INIT - Via Config file
03/08/2019 16:15:19ErrorSW Upgrade Failed Before Download - Server not Present
03/08/2019 16:57:15noticeSW Download INIT - Via Config file
03/08/2019 16:59:48noticeSW download Successful - Via Config file
04/08/2019 00:06:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12507500006.138256 qam15
21947500007.538256 qam8
32027500007.438256 qam9
42107500007.138256 qam10
5218750000738256 qam11
62267500006.638256 qam12
72347500006.538256 qam13
82427500006.338256 qam14
9258750000638256 qam16
102667500006.138256 qam17
11274750000638256 qam18
12282750000638256 qam19
13290750000637256 qam20
14298750000637256 qam21
15306750000638256 qam22
163147500005.637256 qam23
17322750000638256 qam24
184027500004.837256 qam25
194107500004.437256 qam26
204187500003.237256 qam27
214267500002.236256 qam28
224347500004.537256 qam29
23442750000537256 qam30
244507500004.838256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9160
2Locked38.9220
3Locked38.6140
4Locked38.9240
5Locked38.9100
6Locked38.6300
7Locked38.9160
8Locked38.6210
9Locked38.6190
10Locked38.6110
11Locked38.6200
12Locked38.6140
13Locked37.6210
14Locked37.6170
15Locked38.6150
16Locked37.6100
17Locked38.630
18Locked37.6250
19Locked37.6450
20Locked37.3720
21Locked36.6690
22Locked37.3350
23Locked37.6210
24Locked38.9260

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999964.75512064 qam9
2394000004.5512064 qam12
3462000004.55512064 qam11
4536999914.6512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
0 Kudos
Reply
  • 2.95K
  • 154
  • 450
jpeg1
Trouble shooter
173 Views
Message 2 of 4
Flag for a moderator

Re: WAVE BAND EQUALISERS

No, leave them in place. The signal levels are currently high but still in spec. If you take the devices out the levels will be too high. 

If the ethernet connection is OK then nothing you do with the incoming signal can improve the WiFi. You will need to look at your side of the Hub. 

0 Kudos
Reply
  • 1.23K
  • 70
  • 227
Forum Team
Forum Team
135 Views
Message 3 of 4
Flag for a moderator

Re: WAVE BAND EQUALISERS

Hi DevV,

 

Welcome to our forums and thank you for your post. I do apologise that you've been experiencing an intermittent wifi connection.

 

As jpeg1 has advised, if your ethernet connections are solid and stable, this would indicate that the service entering your property and the hub is performing as expected. This issue you've identified appears to relate to the wireless network in your home.

 

So that we can work towards a resolution, could you confirm whether all wireless devices lose connection at the same time? Do the lights on the front of your hub change when you lose signal?

 

Thanks,

Rachael

0 Kudos
Reply
  • 12.77K
  • 497
  • 1.16K
legacy1
Alessandro Volta
127 Views
Message 4 of 4
Flag for a moderator

Re: WAVE BAND EQUALISERS

For better wireless get your own wireless router with 1Gb ports and use the hub in modem mode.

0 Kudos
Reply