Virgin Media Community

[Mjsmedl9000]

I have a dodgy wifi connection in my home office and I am signed up to Volt, how do I order a wifi pod please?

[jbrennand]

See this..
_________

VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max & https://www.virginmedia.com/broadband/intelligent-wifi 

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.

If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

[Mjsmedl9000]

Brilliant thank you.

[Matthew_ML]

Hey Mjsmedl9000, thank you for reaching out and I am sorry you are having some connection issues.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

[Mjsmedl9000]

Hi there, I did the scan and it came back with 14mbs but I can’t see where to order the pod from. 

[newapollo]

Hi @Mjsmedl9000 

Please can you try the below steps usng the Connect the app:-

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

You might also be able to order one by running a service check online

https://www.virginmedia.com/help/service-status