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PeteK2
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Virign Media Connect won't connect our Hub 3

Hi

We have just moved to Virgin Media broadband last month and are trying to set up Virgin Media Connect. I go through all the steps, scanning the sticker on the bottom etc but then just get a message on the app saying 'We can't find a hub'. The hub is definitely on and working and my phone is definitely connected to the WiFi signal.

Any thoughts on what to try next? I've rebooted the phone and also uninstalled and reinstalled the VMC app.

Thanks - PeteK2

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gary_dexter
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Message 2 of 11
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Re: Virign Media Connect won't connect our Hub 3

Use the hubs admin pages.

The app offers nothing over and above using these instead

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PeteK2
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Message 3 of 11
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Re: Virign Media Connect won't connect our Hub 3

Thanks - I've accessed the admin pages. What exactly am I looking for in there?

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gary_dexter
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Message 4 of 11
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Re: Virign Media Connect won't connect our Hub 3

Not sure - you tell me 🙂

What were you looking to do in the Connect App?

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PeteK2
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Message 5 of 11
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Re: Virign Media Connect won't connect our Hub 3

The App won't connect to the hub - I just get a message saying that the hub can't be found.

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gary_dexter
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Message 6 of 11
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Re: Virign Media Connect won't connect our Hub 3

Yeah got that..

But what are you actually looking to do IN the app once it's connected to the hub?

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PeteK2
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Message 7 of 11
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Re: Virign Media Connect won't connect our Hub 3

I want to find out where the WiFi 'black spots' are in our house.

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gary_dexter
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Message 8 of 11
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Re: Virign Media Connect won't connect our Hub 3

You don't need a specific app to do that - you can find that out with your own investigating and testing

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Ryan_N
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Message 9 of 11
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Re: Virign Media Connect won't connect our Hub 3

Hi PeteK2, 

 

Thank you for your post and welcome to the forums. 

 

In terms of the issue you're having when trying to connect your hub to the app - have you been able to try a pin hole reset of the hub and then try to connect the hub to the app? Best also if you delete the app before hand. 

 

Also, can you expand on what issues you're having around the house? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
PeteK2
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Message 10 of 11
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Re: Virign Media Connect won't connect our Hub 3

Thanks. I did a pinhole reset, uninstalled and reinstalled the app and it all connected up fine. I managed to do a check round the whole house and the WiFi signal seems strong throughout. So all sorted! 🙂

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