VirginMedia 1gig poor performance and disconnects Hub5

[GlasCsGo]

hello, I am experiencing significant performance issues with my connection.

I had been posting on the forum earlier with no changes to my state and was told to post again as nothing could be done for me...

Below information

1Gig and my speed test (cabled straight into Hub5)

https://www.thinkbroadband.com/speedtest/1677759200256790755

BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca432bd63025f5bf17adeb154740092363cc9db

Router diagnostic

Network Log

Time Priority Description

02-03-2023 12:02:16	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 12:01:49	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 06:51:57	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:22:21	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:48	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:40	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:00:19	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:57:08	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:53:46	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:22:04	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:49	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:26	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 22:13:04	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 21:53:03	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:41	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:17	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 14:32:20	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:22	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:19	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 09:21:13	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 00:26:31	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Router settings:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	363000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	0.1	43	QAM 256	29
2	275000000	0.5	43	QAM 256	18
3	283000000	0.1	43	QAM 256	19
4	291000000	0.1	43	QAM 256	20
5	299000000	0.1	43	QAM 256	21
6	307000000	0.5	43	QAM 256	22
7	315000000	0.1	43	QAM 256	23
8	323000000	0.1	43	QAM 256	24
9	331000000	0.5	43	QAM 256	25
10	339000000	0.5	42	QAM 256	26
11	347000000	0.2	43	QAM 256	27
12	355000000	0.1	43	QAM 256	28
13	371000000	0.2	43	QAM 256	30
14	379000000	0.6	42	QAM 256	31
15	387000000	0.9	42	QAM 256	32
16	395000000	0.8	43	QAM 256	33
17	403000000	-1	42	QAM 256	34
18	411000000	-1	42	QAM 256	35
19	419000000	0.8	42	QAM 256	36
20	427000000	0.4	42	QAM 256	37
21	435000000	0.7	42	QAM 256	38
22	443000000	-1	42	QAM 256	39
23	451000000	-1.4	42	QAM 256	40
24	459000000	0.9	42	QAM 256	41
25	467000000	0.8	42	QAM 256	42
26	475000000	-1.1	42	QAM 256	43
27	483000000	-1.1	42	QAM 256	44
28	491000000	-1.5	42	QAM 256	45
29	499000000	-1.4	42	QAM 256	46
30	507000000	-1.4	42	QAM 256	47
31	515000000	-1.7	42	QAM 256	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	815	11
2	Locked	43	109	9
3	Locked	43	257	135
4	Locked	43	306	14
5	Locked	43	283	236
6	Locked	43	394	11
7	Locked	43	380	207
8	Locked	43	399	12
9	Locked	43	562	7
10	Locked	42	610	10
11	Locked	43	540	11
12	Locked	43	747	9
13	Locked	43	762	10
14	Locked	42	989	11
15	Locked	42	1054	13
16	Locked	43	964	9
17	Locked	42	1254	12
18	Locked	42	1271	9
19	Locked	42	1384	8
20	Locked	42	1243	13
21	Locked	42	1766	12
22	Locked	42	1827	13
23	Locked	42	2261	14
24	Locked	42	2369	10
25	Locked	42	2716	42
26	Locked	42	2378	13
27	Locked	42	3021	48
28	Locked	42	3445	11
29	Locked	42	3235	41
30	Locked	42	4305	11
31	Locked	42	4318	28

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48.5	5120	QAM 64	1
1	43100000	48	5120	QAM 64	2
2	36600000	47.5	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	46.5	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	11	0

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

3

Enabled

3.1

k;fg87dsfd;kfoA,.iyewrkldJKDH

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

6856

1200000450 bps

42600bytes

0 bps

30848

128000 bps

4000bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

6855

55000270 bps

42600bytes

0 bps

16320bytes

Best Effort

30847

128000 bps

4000bytes

0 bps

1522bytes

Best Effort

So - first thing why my speeds are way below specification? Secondly, why I am enduring so many disconnects... this starts to be highly annoying.

[Paulina_Z]

Hi @GlasCsGo,

Thanks for confirming that you're happy with the date and time of your appointment.

Please keep us updated on how your appointment goes and if you need any further help or assistance going forward. 

We're here to help. 😊

Thanks!