Virgin Media Community

[GlasCsGo]

hello, I am experiencing significant performance issues with my connection.

I had been posting on the forum earlier with no changes to my state and was told to post again as nothing could be done for me...

Below information

1Gig and my speed test (cabled straight into Hub5)

https://www.thinkbroadband.com/speedtest/1677759200256790755

BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca432bd63025f5bf17adeb154740092363cc9db

Router diagnostic

Network Log

Time Priority Description

02-03-2023 12:02:16	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 12:01:49	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 06:51:57	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:22:21	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:48	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:40	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:00:19	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:57:08	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:53:46	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:22:04	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:49	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:26	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 22:13:04	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 21:53:03	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:41	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:17	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 14:32:20	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:22	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:19	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 09:21:13	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 00:26:31	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Router settings:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	363000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	0.1	43	QAM 256	29
2	275000000	0.5	43	QAM 256	18
3	283000000	0.1	43	QAM 256	19
4	291000000	0.1	43	QAM 256	20
5	299000000	0.1	43	QAM 256	21
6	307000000	0.5	43	QAM 256	22
7	315000000	0.1	43	QAM 256	23
8	323000000	0.1	43	QAM 256	24
9	331000000	0.5	43	QAM 256	25
10	339000000	0.5	42	QAM 256	26
11	347000000	0.2	43	QAM 256	27
12	355000000	0.1	43	QAM 256	28
13	371000000	0.2	43	QAM 256	30
14	379000000	0.6	42	QAM 256	31
15	387000000	0.9	42	QAM 256	32
16	395000000	0.8	43	QAM 256	33
17	403000000	-1	42	QAM 256	34
18	411000000	-1	42	QAM 256	35
19	419000000	0.8	42	QAM 256	36
20	427000000	0.4	42	QAM 256	37
21	435000000	0.7	42	QAM 256	38
22	443000000	-1	42	QAM 256	39
23	451000000	-1.4	42	QAM 256	40
24	459000000	0.9	42	QAM 256	41
25	467000000	0.8	42	QAM 256	42
26	475000000	-1.1	42	QAM 256	43
27	483000000	-1.1	42	QAM 256	44
28	491000000	-1.5	42	QAM 256	45
29	499000000	-1.4	42	QAM 256	46
30	507000000	-1.4	42	QAM 256	47
31	515000000	-1.7	42	QAM 256	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	815	11
2	Locked	43	109	9
3	Locked	43	257	135
4	Locked	43	306	14
5	Locked	43	283	236
6	Locked	43	394	11
7	Locked	43	380	207
8	Locked	43	399	12
9	Locked	43	562	7
10	Locked	42	610	10
11	Locked	43	540	11
12	Locked	43	747	9
13	Locked	43	762	10
14	Locked	42	989	11
15	Locked	42	1054	13
16	Locked	43	964	9
17	Locked	42	1254	12
18	Locked	42	1271	9
19	Locked	42	1384	8
20	Locked	42	1243	13
21	Locked	42	1766	12
22	Locked	42	1827	13
23	Locked	42	2261	14
24	Locked	42	2369	10
25	Locked	42	2716	42
26	Locked	42	2378	13
27	Locked	42	3021	48
28	Locked	42	3445	11
29	Locked	42	3235	41
30	Locked	42	4305	11
31	Locked	42	4318	28

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	48.5	5120	QAM 64	1
1	43100000	48	5120	QAM 64	2
2	36600000	47.5	5120	QAM 64	3
3	30100000	47.3	5120	QAM 64	4
4	23600000	46.5	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	11	0

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

3

Enabled

3.1

k;fg87dsfd;kfoA,.iyewrkldJKDH

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

6856

1200000450 bps

42600bytes

0 bps

30848

128000 bps

4000bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

6855

55000270 bps

42600bytes

0 bps

16320bytes

Best Effort

30847

128000 bps

4000bytes

0 bps

1522bytes

Best Effort

So - first thing why my speeds are way below specification? Secondly, why I am enduring so many disconnects... this starts to be highly annoying.

[jbrennand]

T3 timeouts not good and RS errors may be an issue - so can you do this....
____________________________________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
____________

Re the speedtest - can you do it this way....

As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set toi 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected

Test speeds at
https://speedtest.samknows.com/ - or https://www.speedtest.net/

- try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[GlasCsGo]

thanks jbrennand 

5min restart has not changed anything again errors:

Time Priority Description

02-03-2023 16:47:09	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 16:46:57	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 15:07:19	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:58	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:58	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:50	notice	REGISTRATION COMPLETE - Waiting for Operational status
02-03-2023 14:19:44	warning	Dynamic Range Window violation
02-03-2023 14:19:44	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44	warning	Dynamic Range Window violation
02-03-2023 14:19:44	warning	Dynamic Range Window violation
02-03-2023 14:19:43	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:38	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:25	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:23	notice	Honoring MDD; IP provisioning mode = IPv4
02-03-2023 14:19:13	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:00	critical	Cable Modem Reboot via RG reboot command

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	0.1	43	QAM 256	29
2	275000000	0.4	43	QAM 256	18
3	283000000	0.3	43	QAM 256	19
4	291000000	0.1	43	QAM 256	20
5	299000000	0.3	43	QAM 256	21
6	307000000	0.2	43	QAM 256	22
7	315000000	0.6	43	QAM 256	23
8	323000000	0.3	43	QAM 256	24
9	331000000	0.2	43	QAM 256	25
10	339000000	0.5	43	QAM 256	26
11	347000000	0.2	43	QAM 256	27
12	355000000	0.3	43	QAM 256	28
13	371000000	0.1	43	QAM 256	30
14	379000000	0.5	42	QAM 256	31
15	387000000	-1	42	QAM 256	32
16	395000000	0.7	42	QAM 256	33
17	403000000	-1.1	42	QAM 256	34
18	411000000	0.9	42	QAM 256	35
19	419000000	0.9	42	QAM 256	36
20	427000000	0.3	43	QAM 256	37
21	435000000	0.8	42	QAM 256	38
22	443000000	0.9	42	QAM 256	39
23	451000000	-1.2	42	QAM 256	40
24	459000000	-1	42	QAM 256	41
25	467000000	0.4	42	QAM 256	42
26	475000000	-1.4	42	QAM 256	43
27	483000000	0.6	42	QAM 256	44
28	491000000	-1.6	42	QAM 256	45
29	499000000	-1.1	42	QAM 256	46
30	507000000	-1.3	42	QAM 256	47
31	515000000	-1.6	42	QAM 256	48

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	43	17	0
2	Locked	43	5	0
3	Locked	43	4	0
4	Locked	43	6	0
5	Locked	43	1	0
6	Locked	43	3	0
7	Locked	43	9	0
8	Locked	43	6	0
9	Locked	43	8	0
10	Locked	43	12	0
11	Locked	43	13	0
12	Locked	43	15	0
13	Locked	43	18	0
14	Locked	42	30	0
15	Locked	42	30	0
16	Locked	42	36	0
17	Locked	42	30	0
18	Locked	42	25	0
19	Locked	42	31	0
20	Locked	43	35	0
21	Locked	42	36	0
22	Locked	42	51	0
23	Locked	42	58	0
24	Locked	42	76	0
25	Locked	42	63	0
26	Locked	42	58	0
27	Locked	42	72	0
28	Locked	42	90	0
29	Locked	42	75	0
30	Locked	42	101	0
31	Locked	42	107	0

also cant do a full modem mode now but still the speeds after restart are the same around 70mb on few browsers- cables are tight everywhere.

[jbrennand]

lets see the upstream data and the BQM link.
Report back when you can do the speedtest exactly as I suggested

[GlasCsGo]

Hi John,

So modem mode does not work at all - i am plugged into port1 can reach hub but nothing past it.

BQM link is dynamic so you can click it and will see it for today also. 

This is when I had put it in modem modes below.

Time Priority Description

03-03-2023 09:24:43	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:43	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:38	notice	REGISTRATION COMPLETE - Waiting for Operational status
03-03-2023 09:24:34	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34	warning	Dynamic Range Window violation
03-03-2023 09:24:34	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34	warning	Dynamic Range Window violation
03-03-2023 09:24:34	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34	warning	Dynamic Range Window violation
03-03-2023 09:24:34	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34	warning	Dynamic Range Window violation
03-03-2023 09:24:34	warning	Dynamic Range Window violation
03-03-2023 09:24:33	warning	RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:32	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:25	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:21	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:19	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:16	notice	Honoring MDD; IP provisioning mode = IPv4
03-03-2023 09:24:10	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Speed test on 3 different devices cabled (with up to date drivers and no VPN installed) around 50-70Mbs  2 phones and tablets on wifi similar. 

Assuming you are right can someone from Virginmedia chip in on the investigation? What would be a next step?

[Client62]

In the earlier post the Upstream channels looked to have failed to connect.
Does this persist ?


Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	363000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

[GlasCsGo]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)	363000000	Locked
Ranged Upstream Channel(Hz)	49600000	Ranged
Provisioning State	Online	Operational

State from now

[Client62]

Based on what I see on my Hub ... Upstream should be Locked in the 3rd column not Ranged.

Customer Support should be able to see this as a defect.

Is there a known fault in your location 0800 561 0061 - it is an automated service.

[GlasCsGo]

So - they are having "complicated issues in the area and are working really hard on fixing them" - and you can only know about it if you call them as website says:

Terrible service - let's see how long it will take as I am owed deductions if it lasts longer than 2 days... pay for 1 gig get 70mb.. 

heh - Thank's all will update thread once any change will happen

[Nathan_B]

Hi there @GlasCsGo, welcome back to our forum and thanks for your post.

Sorry to see that you have been having issues with your connection, I have checked things on our end and there does seem to be an intermittent SNR issue in the area. The reference for this is F010436538, the current estimated fix time for this is 07/03/23 at 2pm.

Please let us know if you still see issues after this time and we can check the status of this for you.

Regards

Nathan