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VirginMedia 1gig poor performance and disconnects Hub5

GlasCsGo
On our wavelength

on ‎02-03-2023 12:26

hello, I am experiencing significant performance issues with my connection.

I had been posting on the forum earlier with no changes to my state and was told to post again as nothing could be done for me...

Below information

1Gig and my speed test (cabled straight into Hub5)

https://www.thinkbroadband.com/speedtest/1677759200256790755

 

BQM link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca432bd63025f5bf17adeb154740092363cc9db

 

Router diagnostic

Network Log

Time Priority Description
02-03-2023 12:02:16noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 12:01:49warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 06:51:57criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:22:21noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:48noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:20:40warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 03:00:19criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:57:08noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:53:46noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:22:04noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:49noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 02:20:26warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 22:13:04criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 21:53:03noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:41noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 19:05:17warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 14:32:20noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:22noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 11:46:19warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 09:21:13noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
01-03-2023 00:26:31criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
   
   
   
   
   
   
   
   
   
   
   

Router settings:

Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz)363000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13630000000.143QAM 25629
22750000000.543QAM 25618
32830000000.143QAM 25619
42910000000.143QAM 25620
52990000000.143QAM 25621
63070000000.543QAM 25622
73150000000.143QAM 25623
83230000000.143QAM 25624
93310000000.543QAM 25625
103390000000.542QAM 25626
113470000000.243QAM 25627
123550000000.143QAM 25628
133710000000.243QAM 25630
143790000000.642QAM 25631
153870000000.942QAM 25632
163950000000.843QAM 25633
17403000000-142QAM 25634
18411000000-142QAM 25635
194190000000.842QAM 25636
204270000000.442QAM 25637
214350000000.742QAM 25638
22443000000-142QAM 25639
23451000000-1.442QAM 25640
244590000000.942QAM 25641
254670000000.842QAM 25642
26475000000-1.142QAM 25643
27483000000-1.142QAM 25644
28491000000-1.542QAM 25645
29499000000-1.442QAM 25646
30507000000-1.442QAM 25647
31515000000-1.742QAM 25648

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4381511
2Locked431099
3Locked43257135
4Locked4330614
5Locked43283236
6Locked4339411
7Locked43380207
8Locked4339912
9Locked435627
10Locked4261010
11Locked4354011
12Locked437479
13Locked4376210
14Locked4298911
15Locked42105413
16Locked439649
17Locked42125412
18Locked4212719
19Locked4213848
20Locked42124313
21Locked42176612
22Locked42182713
23Locked42226114
24Locked42236910
25Locked42271642
26Locked42237813
27Locked42302148
28Locked42344511
29Locked42323541
30Locked42430511
31Locked42431828

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000048.55120QAM 641
143100000485120QAM 642
23660000047.55120QAM 643
33010000047.35120QAM 644
42360000046.55120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA00110

 

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
Allowed
3
Enabled
3.1
k;fg87dsfd;kfoA,.iyewrkldJKDH

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
6856
1200000450 bps
42600bytes
0 bps
30848
128000 bps
4000bytes
0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
6855
55000270 bps
42600bytes
0 bps
16320bytes
Best Effort
30847
128000 bps
4000bytes
0 bps
1522bytes
Best Effort

 

 

So - first thing why my speeds are way below specification? Secondly, why I am enduring so many disconnects... this starts to be highly annoying.

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30 REPLIES 30

jbrennand
Very Insightful Person
Very Insightful Person

on ‎02-03-2023 13:44

T3 timeouts not good and RS errors may be an issue - so can you do this....
____________________________________________
Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
____________

Re the speedtest - can you do it this way....

As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set toi 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected

Test speeds at
https://speedtest.samknows.com/ - or https://www.speedtest.net/

- try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

GlasCsGo
On our wavelength
In response to jbrennand

on ‎02-03-2023 16:57

thanks jbrennand 

5min restart has not changed anything again errors:

 

Time Priority Description

02-03-2023 16:47:09noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 16:46:57warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 15:07:19criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:58noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:58warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:50noticeREGISTRATION COMPLETE - Waiting for Operational status
02-03-2023 14:19:44warningDynamic Range Window violation
02-03-2023 14:19:44warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:44warningDynamic Range Window violation
02-03-2023 14:19:44warningDynamic Range Window violation
02-03-2023 14:19:43warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:38noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:25warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:23noticeHonoring MDD; IP provisioning mode = IPv4
02-03-2023 14:19:13criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
02-03-2023 14:19:00criticalCable Modem Reboot via RG reboot command

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13630000000.143QAM 25629
22750000000.443QAM 25618
32830000000.343QAM 25619
42910000000.143QAM 25620
52990000000.343QAM 25621
63070000000.243QAM 25622
73150000000.643QAM 25623
83230000000.343QAM 25624
93310000000.243QAM 25625
103390000000.543QAM 25626
113470000000.243QAM 25627
123550000000.343QAM 25628
133710000000.143QAM 25630
143790000000.542QAM 25631
15387000000-142QAM 25632
163950000000.742QAM 25633
17403000000-1.142QAM 25634
184110000000.942QAM 25635
194190000000.942QAM 25636
204270000000.343QAM 25637
214350000000.842QAM 25638
224430000000.942QAM 25639
23451000000-1.242QAM 25640
24459000000-142QAM 25641
254670000000.442QAM 25642
26475000000-1.442QAM 25643
274830000000.642QAM 25644
28491000000-1.642QAM 25645
29499000000-1.142QAM 25646
30507000000-1.342QAM 25647
31515000000-1.642QAM 25648

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked43170
2Locked4350
3Locked4340
4Locked4360
5Locked4310
6Locked4330
7Locked4390
8Locked4360
9Locked4380
10Locked43120
11Locked43130
12Locked43150
13Locked43180
14Locked42300
15Locked42300
16Locked42360
17Locked42300
18Locked42250
19Locked42310
20Locked43350
21Locked42360
22Locked42510
23Locked42580
24Locked42760
25Locked42630
26Locked42580
27Locked42720
28Locked42900
29Locked42750
30Locked421010
31Locked421070

 

 

also cant do a full modem mode now but still the speeds after restart are the same around 70mb on few browsers- cables are tight everywhere.

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person
In response to GlasCsGo

on ‎02-03-2023 23:47

lets see the upstream data and the BQM link.
Report back when you can do the speedtest exactly as I suggested

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

GlasCsGo
On our wavelength
In response to jbrennand

on ‎03-03-2023 09:48

Hi John,

 

So modem mode does not work at all - i am plugged into port1 can reach hub but nothing past it.

BQM link is dynamic so you can click it and will see it for today also. 

This is when I had put it in modem modes below.

Time Priority Description

03-03-2023 09:24:43noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:43warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:38noticeREGISTRATION COMPLETE - Waiting for Operational status
03-03-2023 09:24:34warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34warningDynamic Range Window violation
03-03-2023 09:24:34warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34warningDynamic Range Window violation
03-03-2023 09:24:34warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34warningDynamic Range Window violation
03-03-2023 09:24:34warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:34warningDynamic Range Window violation
03-03-2023 09:24:34warningDynamic Range Window violation
03-03-2023 09:24:33warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:32warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:25noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:21noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:19warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
03-03-2023 09:24:16noticeHonoring MDD; IP provisioning mode = IPv4
03-03-2023 09:24:10criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 

Speed test on 3 different devices cabled (with up to date drivers and no VPN installed) around 50-70Mbs  2 phones and tablets on wifi similar. 

 

Assuming you are right can someone from Virginmedia chip in on the investigation? What would be a next step?

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Client62
Legend
In response to GlasCsGo

on ‎03-03-2023 10:00

In the earlier post the Upstream channels looked to have failed to connect.
Does this persist ?


Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)363000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

GlasCsGo
On our wavelength
In response to Client62

on ‎03-03-2023 10:27

Cable Modem StatusItem Status Comments

Acquired Downstream Channel(Hz)363000000Locked
Ranged Upstream Channel(Hz)49600000Ranged
Provisioning StateOnlineOperational

 

State from now

0 Kudos

Client62
Legend
In response to GlasCsGo

‎03-03-2023 10:35 - edited ‎03-03-2023 10:39

Based on what I see on my Hub ... Upstream should be Locked in the 3rd column not Ranged.

Customer Support should be able to see this as a defect.

Is there a known fault in your location 0800 561 0061 - it is an automated service.

GlasCsGo
On our wavelength
In response to Client62

on ‎03-03-2023 11:19

So - they are having "complicated issues in the area and are working really hard on fixing them" - and you can only know about it if you call them as website says:

GlasCsGo_0-1677842294895.png

Terrible service - let's see how long it will take as I am owed deductions if it lasts longer than 2 days... pay for 1 gig get 70mb.. 

heh - Thank's all will update thread once any change will happen

 

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Nathan_B
Forum Team
Forum Team
In response to GlasCsGo

on ‎05-03-2023 15:23

Hi there @GlasCsGo, welcome back to our forum and thanks for your post.

Sorry to see that you have been having issues with your connection, I have checked things on our end and there does seem to be an intermittent SNR issue in the area. The reference for this is F010436538, the current estimated fix time for this is 07/03/23 at 2pm.

Please let us know if you still see issues after this time and we can check the status of this for you.

Regards

Nathan

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