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Virgin media services

Can anyone explain to me why virgin media customer services are so shocking! Yet again all my services - phone/broadband/tv are not working, seems to be a daily occurrence and always after 9am in a time when people are working form home. With no communication whatsoever from virgin to adevise there would be no services, the government are asking people to work from home and virgin behaviour in this way! And then trying to speak to customer services, on hold for 59mins and then they cut me off. And to think I pay a significant amount of money each month for the privilege of a these so called services! 

My question is why  is it virgin does to communicate to its customers about what they are doing and and outages, to get a recorded message based on you postcode when you call which says ‘we’re  upgrading your services ‘ really......... 

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Superfast
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Re: Virgin media services

ok... lets leave the rant and focus on the actual issue.
what issue do you currently have? what is the status of the hub and your connection?

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My Broadband Ping - spgray

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Message 3 of 11
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Re: Virgin media services

No services whatsoever - no broadband, no telephone, no tv 

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Re: Virgin media services

does the service status page currently show a fault?

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My Broadband Ping - spgray

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Message 5 of 11
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Re: Virgin media services

Just keeps telling to reboot the TiVo
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Re: Virgin media services

what lights are currently showing on the hub?

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My Broadband Ping - spgray

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Message 7 of 11
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Re: Virgin media services

Green WiFi signal also and flashing green button, also error code s101 on tivo
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Message 8 of 11
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Re: Virgin media services

call CS and report the issue

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My Broadband Ping - spgray

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Message 9 of 11
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Re: Virgin media services

I’ve tired and can’t get through, they cut me of after waiting on hold for 57mins and can’t call on the landline as there’s no service.
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Message 10 of 11
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Re: Virgin media services

You can wait here for a response which is currently around 5-7 days. 


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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