Hello I've Noticed my speed dropping when doing speed test. so after speaking with a lady at virgin media she asked me about some pods. as some of my device wi-fi signal was low she asked me about getting pods I said I tried to order one but no luck she said i can order you one and It arrived Friday morning but she said plug in in away you go.give it 24 hours to settle but I'm confused do I need to config it or is it simple just plug and play no videos on it and instructions from virgin are not very helpful if anyone can help I would be very grateful thanks.
No lights are flashing I check that what I noticed it when I crossed the road outside my house I lost signal but connect to another virgin network that was locked so didn't know it if connected to the pod when I went out of range of my router.
I wasn't sure what was funny either. They are set up to your hubs MAC address so are pre-paired when sent to you. Plug them in and they should work after about 15 mins. The hub and Pod use Wi-Fi optimisation so can take 24hours to check for optimum channel etc
I work for Virgin Media - but all opinions posted here are my own
I'm sorry to hear that you've been experiencing some issues with your broadband speeds and are having trouble settings up the WiFI Pods which we sent out to you. Would you like to return the Pods to us so we can send some new ones out to you, or would you no longer like the continue with that service?
I'll be happy to help with the original issue being your download speeds- are your speeds affected on both your wired and wireless connections? What sort of speeds have you been receiving?
Hello sorry for my late reply in regards to the pod ive noticed no difference what so ever with the signal strength and i cant justly paying the Extra £5 a month for it so i would like to know how i go about sending it back and not being charged for it also do i need to contact virgin media direct or is that something i can do online.