Virgin media pod

[scottyb1]

Got my nearest a ring doorbell for Xmas (yes that's what she wanted ! ) after dusting off my drill and putting it up was disappointed to find thing only got weak wifi signal which means not working great, it appears it is in a wifi blackspot ? My beloved done a bit of surfing and as we are on the volt gig1 package apparently we are able to request a pod free of charge ? Firstly is this true and how do I go about requesting one ?

[newapollo]

Hi @scottyb1 

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle which is good news for you.

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est), see the screen shot.

Info below from https://www.virginmedia.com/help/booster-and-wi-fi-pods 

Can I order a WiFi Pod on the Virgin Media Connect app?

Yes, but only if you’re not getting download speeds of at least 20Mbps in every room.

Our home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

[Kath_F]

Hi scottyb1,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear that the Ring doorbell is having some issues with connecting but it's great to hear you're looking at having WiFi Pods. Our new WiFi Max service allows you to have up to 3 pods.  These can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. 

To get the ball rolling on your first pod, we will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,