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JiffJaff92
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Virgin media connect app

Hi, I’m trying to use the Virgin Media Connect App but it’s saying it can not find my hub. I’m currently connected to it on all devices and it seems to be working fine. I’ve tried rebooting the hub and uninstalling the app and reinstalling but to no avail. I’m using an iPhone 12. Any suggestions appreciated. Many thanks. Josh. 

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Kain_W
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Re: Virgin media connect app

Thanks for your post JiffJaff92 and a very walm welcome to the community!

Can I ask regarding this, what Hub do you have installed?

Also are any error messages appearing also?

Let us know,

Kain
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JiffJaff92
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Re: Virgin media connect app

Hi Kain, thank you! 

I’m using Hub 3.0 

Hardware Ver: 10

Software Ver: 9.1.2109.200

Regards,

Josh

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JiffJaff92
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Re: Virgin media connect app

Weirdly enough it’s just started working! Kain you’re magic. 

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Zoie_P
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Re: Virgin media connect app

Glad to hear JiffJaff92,

Thank you for updating the thread 🙂

Zoie

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