I've just noticed there is an update available for the connect app on Google Play. It states that the update includes compatibility with Hub4. However, it isn't stated whether the update now works on Android 11 and 12. Does anyone know if the update is compatible with Android 11 and 12?
That's right, connect app recently transitioned so that it works with the Virgin Media Hub 4. As of July 5th, this is when it was rolled out for iOS platform and from July 12th onwards - this is when it will work with Android devices. For both platforms it will take a total of 3 weeks for it to fully migrate so that it works on both operating systems.
Please ensure on the app you have the latest firmware installed / updated and let us know if you have any issues on your android device from the 5th August 2022.
It's now 6th August and I've tried accessing wifi hotspots with the app numerous times on my android phone over the last two days without sucess. If I click "Get set for WiFi hotspots" it returns the message "Sorry, something went wrong. There was no server response. Please try again in a few minutes" but every time I try it returns the same result.
If I go for the other option "Find WiFi hotspots" it returns "Profile not installed. You won't connect to WiFi hotspots". Yet when I check the app settings all my account detais are there and under WiFi settings it states, "Your account is set up to use Virgin Media WiFi hotspots". So why isn't it working? Any help to resolve this issue would be very much appreciated.