Virgin media connect app & Wifi pods are not connecting to new hub 3

[ebassett]

I have just had a new hub replaced by an engineer and now my connect app and 3 pods will not connect to the new hub. I have uninstall and re installed the app and cleared the data and cache and it will still not connect. The pods will not connect even although I'm following the engineers advice and plugging them in one by one near the hub to connect before moving them to where I want them. Can anyone help?

[Kath_F]

Hi ebassett, 

Thanks for posting about the issues you've had in the Community. 

I can see my colleague has already replied to your thread here: I have had a new hub .....

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at the reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks,