Hello Lisaspencer1987
Thanks for taking the time to raise your query regarding Disney+ access issues via your Virgin Media broadband connection, we understand the confusion this can cause. Welcome to the community.
This really is a strange one, I personally have Virgin Media broadband and a Disney+ subscription and I have no issues watching the content via a smart TV on wireless connection! As DJ_Shadow1966 has recommended can you try logging in on another device?
If you have the Disney+ app on a mobile device, can you also try logging in using a different connection type (such as mobile data) to see if you get the same error?
Let us know how this goes.
Rob