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Joanneemma38
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Virgin isn’t available in my new home.

Virgin isn’t available in the area I’m moving too. I need to cancel it and cannot see an option to do so. Please help

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jbrennand
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Re: Virgin isn’t available in my new home.

To cancel VM see below. If VM isnt available at the new place, you will not be cgharged anuy early exit fees. You will need to provide proof of you new address to recover any charges.
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There are two options to cancel with 30 days notice ...

1) Call 150 from a VM phone or by dialling 0345 454 1111 - select options 1,1,4,4, - thats the UK based retentions team - but calling at 08.00 is the best time to get through without being diverted offshore I would record the conversation too.

"TOP TIP: If you're struggling to get through or are tired of waiting in the queue - you can try Virgin Media's cancellation and retentions department directly on…. 0800 952 2277 or  0800 052 2001 - no guarantee of getting through there either though

2. Cancel In writing at …
Virgin Media
Sunderland
SR43 4AA

Include dates, name ,address and all account details. They say to also include your phone number so they can call you to confirm - probably to make you an offer to stay.
Do it by registered mail next day delivery guaranteed and with a receipt for signature on arrival.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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