Virgin Media Community

[bowie2413]

Virgin hun dropped connection and is now flashing red with no internet 

[Tudor]

From your description I think you have a hub4 and this means it’s not in contact with the VM network.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kain_W]

Hi bowie2413,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, just so we can replace this for you I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,