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bowie2413
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Virgin hun flashing red

Virgin hun dropped connection and is now flashing red with no internet 

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Tudor
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Re: Virgin hun flashing red

From your description I think you have a hub4 and this means it’s not in contact with the VM network.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Kain_W
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Re: Virgin hun flashing red

Hi bowie2413,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, just so we can replace this for you I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

Kain
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