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Virgin hub4

CLBlomfield
Joining in

My Internet keeps cutting out the ligh on it is dim white it then goes bright white then flashes for about 10 seconds gose back to bright white then dim white, it's OK for about an hour then dose whole thing again it has been doing it for a few days now and I have even done a reset of the hub 

4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

call it in as a fault on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Paul_DN
Forum Team
Forum Team

Hi CLBlomfield,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been facing issues with your Internet connection, I was able to locate you on our system with the details we have for you and cannot see any known issues, do you have any 3rd party Networking equipment such a a Router or boosters?

Regards

Paul.

Yes I have plug in extenders and an extra router which have been using since I had virgin Internet installed at the address I am at which is about 5 years and not had any issues until last week 

Hi CLBlomfield,

Thanks for coming back to us about this. 

Would you be able to disconnect your 3rd party router and pop the Hub back into router mode please?

Modem Mode may be stopping the Hub from communicating any errors or issues back to our network. 

So please disconnect your 3rd party router, pop the Hub back into Router Mode and then do a reboot to make sure it's starting a fresh. 

Keep an eye on the Hub for a few hours to see if the issue still persists and let us know!

Thanks,

Megan_L