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Virgin hub 5 ethernet issues

Bigredm20
Joining in

I have had a Hub 5 as of a few weeks ago. It is in modem mode connected to a mesh on the high speed ethernet connector. The mesh works absolutely fine. However the Virgin TV box and Playstation are ethernet connected to the Hub and have started losing connection causing me to need to reboot the router. After 2 weeks this seems very odd. Feels like a fault?

2 REPLIES 2

Client62
Hero

When any VM Hub is in Modem mode only one of the Hub's network sockets can be used to connect to the Router / Mesh system

Network connected devices (e.g. VM-TV + PSx, etc) must be connected via the LAN sockets of the 3rd party Router / Mesh system.

Ashleigh_C
Forum Team
Forum Team

Hi there @Bigredm20 

 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

 

I am so sorry that you have noticed this issue with your Hub, has Client62's explanation of the limits with ports when a Hub is in modem mode explained things for you? 

 

Have you changed the connections?