on 19-03-2023 12:59
My Virgin grey outside box is falling apart but can't see any options to call an engineer out.
Anyone help me please?
Thanks
POS
on 19-03-2023 13:45
on 19-03-2023 13:47
To add, strictly speaking you don't call an engineer out for fabric damage to network equipment - you report a fault to VM, and a tech visit is one of the resolutions.
If you have a service fault, you can report it accordingly - otherwise as mentioned, post up a picture and the staff team should pick it up.
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on 21-03-2023 13:50
Thanks for posting and welcome to the community.
Sorry to hear of the issue with the omni box.
I will send you a PM now to book in a tech visit.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-03-2023 10:34
Thanks for joining me on PM and providing me the details asked for so I could book in the omnibox technician visit.
Please let us know how the visit goes or pop back if you need further assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 29-03-2023 12:59
Hi,
I've got the same issue can I get some support with this please.
on 31-03-2023 13:54
Thanks for posting on our community forum!
I'll drop you a private message now to collect some more information so I can collect some further details and have this resolved for you, keep an eye on your inbox for a message from myself.
Regards