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PhilOSophical
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Virgin grey Box

Sunday

My Virgin grey outside box is falling apart but can't see any options to call an engineer out.

Anyone help me please?

Thanks 

 

POS

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jbrennand
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Re: Virgin grey Box

Sunday

Post up a photo here and a VM person will take a look and organise a fix tor you in a day or two.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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japitts
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Re: Virgin grey Box

Sunday

To add, strictly speaking you don't call an engineer out for fabric damage to network equipment - you report a fault to VM, and a tech visit is one of the resolutions.

If you have a service fault, you can report it accordingly - otherwise as mentioned, post up a picture and the staff team should pick it up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
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Re: Virgin grey Box

Tuesday

Hi @PhilOSophical 

Thanks for posting and welcome to the community. 

Sorry to hear of the issue with the omni box.

I will send you a PM now to book in a tech visit.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Re: Virgin grey Box

Wednesday

Hi @PhilOSophical 

Thanks for joining me on PM and providing me the details asked for so I could book in the omnibox technician visit.

Please let us know how the visit goes or pop back if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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