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rob_nic29
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Virgin connect app

When I opened up my Virgin Connect App today to check something.. a message on it said 'You have no access to home broadband' and wouldn't let me use any of the management features. But broadband is working in the house. Any suggestions? 

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newapollo
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Re: Virgin connect app

Hi rob_nic29,

There have been a couple of other people with the same problem this week.

You could clear the cache and data on the app and try again.

If that fails try reinstalling the app and try again. 

If  both of those methods fail then log into the hubs admin console 192.168.0.1, or 192.168.100.1 if in router mode.

Dave

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