Virgin connect app not connecting to Hub 5

[Boden71]

Hub 5 not being found on Virgin Connect App ??

Will connect to my dads Hub 5 ok but can not find mine when doing a fresh install ??

[John_GS]

Hi @Boden71 

Thanks for posting and welcome back to the community. Apologies you're having issues with the app.

I've checked and an IT ticket was raised for you. Can you do a reboot of your router for me and re-try downloading/using the app for me? Also try a different device as well.

Keep me posted.

[Boden71]

Unsure whats happened but been away for a few days with everything switched off , came back today and all seems to be working now 🙂

[Molly_T]

Hi Boden71 👋

Thank you for returning to the thread to keep us updated! 

Glad to hear everything is working fine following a reboot. Let us know if there is anything else you need support with. 

Wishing you all the best. 🌞