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Virgin comment app issues

hutch12002
Joining in

 

can anyone help. My connect app won’t show anything that’s connected and I’m unable to pause anything or run WiFi test.  Virgin say they’re are no issues but I keep getting these 

 

please help it’s so frustrating I’ve reset download the app and the hub 

 

 

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3 REPLIES 3

BillBudd
Superfast

Make sure the device hosting the App is on the 5.0ghz network.  I found the App does not work correctly if on the 2.4ghz network.

Worth a try, good luck.

Kind Regards,

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.

Client62
Hero

Reading the message it indicates VM are fully aware the VM Connect app is not working with the Hub 5x.

Manage the Hub 5x  at http://192.168.0.1/ 

To avoid running into unexpected issues, do not pause any devices in your network.

Any free Wi-Fi Analyser app on your mobile will display Wi-Fi signal strength.

John_GS
Forum Team
Forum Team

Hi @hutch12002 

Thanks for posting and welcome back to the community.

Sorry for any issues with the WiFi.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


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