Virgin comment app issues

[hutch12002]

can anyone help. My connect app won’t show anything that’s connected and I’m unable to pause anything or run WiFi test.  Virgin say they’re are no issues but I keep getting these 

please help it’s so frustrating I’ve reset download the app and the hub 

 

[BillBudd]

Make sure the device hosting the App is on the 5.0ghz network.  I found the App does not work correctly if on the 2.4ghz network.

Worth a try, good luck.

Kind Regards,

[Client62]

Reading the message it indicates VM are fully aware the VM Connect app is not working with the Hub 5x.

Manage the Hub 5x  at http://192.168.0.1/ 

To avoid running into unexpected issues, do not pause any devices in your network.

Any free Wi-Fi Analyser app on your mobile will display Wi-Fi signal strength.

[John_GS]

Hi @hutch12002 

Thanks for posting and welcome back to the community.

Sorry for any issues with the WiFi.

I'll send you a PM now to assist further.

Best wishes.