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Virgin broadband down

Joining in

I have virgin 1gig yet for the third time in less than a month it has gone down without warning and now I get no report that they are trying to fix it so I don't know what to do 


Problem sorter

Can you provide some more information.

  • is this wired AND/OR wireless connection?
  • Can you post the details of the hub status pages
  • have you checked the area faults line/online page?
  • any lights on the hub?
I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!