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Bootneck1664
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Virgin are[Removed]

I'm sick to death of paying for 1gb and getting sweet [Removed] all for my money. Virgin are just [Removed]. A bunch of money grabbing, lying [Removed]. I'm fed up of going through the same old [Removed]routines before I can speak to some simpering[Removed] who has no idea.[Removed] the lot of thm.

 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

Bootneck1664
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Re: Virgin are[Removed]

It's amazing that you put the word ***t, in a post and there is an immediate response. Yet it takes over an hour to get through on the phone to speak to a half wit, who can't help or just plain lies.  Lol virgin are utterly pathetic

jpeg1
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Re: Virgin are[Removed]

If you would like to explain here, in detail, what your problem is and what equipment you are using I am sure you will get some help.

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Bootneck1664
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Re: Virgin are[Removed]

Hub 4. 

Netgear RBR750 with 2 satts. 

Hub in modem mode. 

Been working fine since set up. 900mbs to apple 12 pro and Samsung 21 ultra via wifi6.  Everything tickety boo..

Today no internet. WiFi signal fine.  According to the virgin fault finder and chat person there was a fault in the area.  Bromley.  

Now showing as no fault but still no internet. 

Have rebooted hub. Have rebooted mesh. 

Can't get hold of anyone at virgin 

 

 

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jpeg1
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Re: Virgin are[Removed]

Log onto My Virgin Media and Check Status.

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Bootneck1664
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Re: Virgin are[Removed]

"There's a network issue which maybe affecting your broadband service

What does this mean?

  • This issue is caused by interference on the cabling coming into your home.
  • This will cause intermittent speeds and performance may vary."

so yet again getting conflicting info from virgin. it's total BS.

£60 plus a month on a [REMOVED] service. 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

 

 

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Ayisha_B
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Re: Virgin are[Removed]

Hi @Bootneck1664,

 

Welcome to our Community Forums and thanks for your post. 

 

I am sorry to hear you are having some issues with your service. I have been unable to locate your account using your forum details so will pop you a PM now to take some more details so that I can look into this for you.

 

Speak soon.

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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jbrennand
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Re: Virgin are[Removed]

For future reference. As well as trying the “check service,” Area status webpage", also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers you have to call in for those

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.