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Forum Team
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Message 11 of 11
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Re: Virgin WiFi

Thanks for the screenshot Leanne, 

It looks like you're slightly out of range for our app to connect you automatically.

The range of WiFi hotspots can vary widely among different locations, but a typical realistic range of a WiFi hotspot could be around 10-15 metres. This should let you enjoy a strong WiFi signal and good quality WiFi. WiFi hotspots in retail venues (e.g. restaurants, bars, retail stores etc.) are often optimised for in store usage.

We use postcode data to populate our WiFi hotspot locations on the map, so occasionally you may have to move about to find the best connection in a particular area.

The map can be used for guidance, but it can't display the exact location or range of a specific hotspot.
 

Regards, 

Dean C