on 28-06-2023 15:32
Seems to be a common issue with Virgin when googling, after a power surge there is no way to get he WiFi back and to top it off Virgin are charging us to have a technician come out, in two days time.
Noticed other people in the community have this issue but cannot find a solution!
Little help please 👋
28-06-2023 15:49 - edited 28-06-2023 15:51
Press the rear RESET button for 60 seconds and then leave the Hub to revert to the factory settings, it may take some time to complete the process.
VM do not charge for an engineer visit to replace a failed / defective Hub.
on 28-06-2023 18:16
Unfortunately the reset button isn’t working.
on 28-06-2023 18:23
So basically I’ve used the reset button and box/hub/tower doesn’t change, light remains on and white and can’t be found as a network, this has been the case for 5+ hours.
Switching off and on again also seems to do nothing.
on 30-06-2023 18:35
Update: power surge resulted in a complete fault with the box and it was replaced by the engineer. This apparently happens all the time.
I’ve got a message to say you’re sending out an engineer tomorrow, please don’t send another one.
on 30-06-2023 19:16
Hub 4s are by a country mile the worst for instantly failing when the electricity is turned off for home maintenance or suffers a local power outage.
on 30-06-2023 20:52
Hi Tasha4,
Thanks for notifying us of this engineer visit that's no longer needed, you can cancel this yourself on your Online Account.
However, if you find you're having issues with this, please let us know and we can do it for you on our side within a private message.
Thanks,
Megan_L