Virgin Media Community

[JebusXI]

Hey guys, 

I thought I'd post here and get some other opinions from people. I am a live streamer based in London, I've been streaming on Twitch for about a year and it has been reasonably fine up until a few weeks ago where my stream would crash multiple times and drop from 2500 steady bitrate to 40, which prevents my viewers from watching. 

This is my job and source of income so unfortuantely I rely on my internet connection so that I may work, with the constant drop outs is prevents me from doing that.

I've done some speedtests, just to monitor and it fluctuates like crazy. Some times we will get a download speed of 40, sometimes 200 (which is what we should be getting) and our upload speeds will range from 14 to 0.4 (which is abysmal).

I've tried hard resetting the router, plugging in the new router that they sent us (which is the exact same as the one we have) and I've also tried running an ethernet cable from the router all the way to my PC to check and yet still, even with a direct connection we are receiving drop outs. 

I've done some research and thinking of setting my Hub 3 to modem mode and investing in a third party router/mesh system so hopefully keep a stable connection. Specifically the Netgear Nighthawk. Does anyone have any similar experience and has this helped you? Do you have any recommendations/things that I should try? I'd really appeciate any feedback you guys have. 

I've spoken to multiple Virgin representitives but still nothing has been done.

Thank you.

I've attached some screenshots of stream monitoring with an example of what it should look like, a straight line, vs what it has looked like for the past two weeks.

[carl_pearce]

Create a BQM and post a live link.

You shouldn't really rely on residential broadband for work purposes.

[tehwolf]

---

@carl_pearce wrote:

Create a BQM and post a live link.

---

This.

before you invest in any new equipment, you should try to ascertain whether your underlying connection is stable.. if it isn't, a more powerful router is unlikely to make much difference.

Also - if you rely on the internet to generate income, it might be worth getting a secondary connection from a totally different supplier (i.e. openreach based).

[JebusXI]

Here is the live link to the BQM. The complete red surges are me disconnecting the router and what not.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a26aa0aa90171a6727589dbe222f271275...

Since this post I have installed a M9 Mesh system and yet the problem persists. At this point I have no idea what to do. 

[carl_pearce]

---

@JebusXI wrote:

Here is the live link to the BQM. The complete red surges are me disconnecting the router and what not.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a26aa0aa90171a6727589dbe222f271275...

Since this post I have installed a M9 Mesh system and yet the problem persists. At this point I have no idea what to do. 

---

Yep, oversubscription/utilization (It settles in the early morning as less users are using the service):

[JebusXI]

So. Is there any fix for this? Or is it hopeless? I've been on the phone with them and they went through the generic script. Managed to book an engineer for a weeks time but I am not hopefull. We've already had an engineer, I don't know what's left to do.

Am I just shooting in the dark here? Do I need to switch ISPs?

[jbrennand]

As Carl says it might be overutilisation - but it may not - you can get odd patterns on BQM due to signal noise problems - the Tech will investigate but in advance of that lets take a look at the connection details as per this....
___________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

[legacy1]

Why can't VM QoS this? its likely upstream which should QoS its self by the scheduler or QoS after Docsis.

[JebusXI]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	402750000	0.9	38	256 qam	30
2	202750000	3.5	40	256 qam	9
3	210750000	3.2	38	256 qam	10
4	218750000	3.2	40	256 qam	11
5	226750000	2.9	38	256 qam	12
6	234750000	2.9	40	256 qam	13
7	242750000	2.5	40	256 qam	14
8	250750000	2.5	40	256 qam	15
9	258750000	2.7	38	256 qam	16
10	266750000	2.7	38	256 qam	17
11	274750000	2.2	38	256 qam	18
12	282750000	2.2	40	256 qam	19
13	290750000	2.2	38	256 qam	20
14	298750000	2.7	38	256 qam	21
15	306750000	2.2	38	256 qam	22
16	314750000	2.7	38	256 qam	23
17	322750000	2.7	40	256 qam	24
18	330750000	2.2	40	256 qam	25
19	370750000	1.4	38	256 qam	26
20	378750000	1.7	38	256 qam	27
21	386750000	1	38	256 qam	28
22	394750000	0.9	38	256 qam	29
23	410750000	1.2	38	256 qam	31
24	418750000	0.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	5	0
2	Locked	40.3	4	0
3	Locked	38.9	7	0
4	Locked	40.3	4	0
5	Locked	38.9	5	0
6	Locked	40.3	5	0
7	Locked	40.3	5	0
8	Locked	40.3	7	0
9	Locked	38.9	6	0
10	Locked	38.9	4	0
11	Locked	38.9	7	0
12	Locked	40.3	7	0
13	Locked	38.6	7	0
14	Locked	38.6	18	0
15	Locked	38.9	4	0
16	Locked	38.9	5	0
17	Locked	40.3	5	0
18	Locked	40.3	7	0
19	Locked	38.6	13	0
20	Locked	38.6	7	0
21	Locked	38.9	6	0
22	Locked	38.6	8	0
23	Locked	38.9	5	0
24	Locked	38.9	2	0

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	41.3	5120	64 qam	11
2	32600000	39.3	5120	64 qam	13
3	39400000	40.8	5120	64 qam	12
4	53700000	41.3	5120	64 qam	10

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[JebusXI]

Network Log

Time Priority Description

20/01/2021 10:45:29	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 00:31:30	notice	SW download Successful - Via NMS
20/01/2021 00:29:39	notice	SW Download INIT - Via NMS
16/01/2021 06:37:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:19:36	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:19:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 19:23:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 11:50:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 11:50:15	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/01/2021 11:50:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 19:22:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 06:19:36	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 06:19:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 18:25:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 07:30:11	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 07:30:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 08:43:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 08:43:45	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 08:20:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;