Virgin Media Community

[Ducky52]

Roku has been unplugged for 9 months. Its a 3 year old dongle.

Reconnected today. Will talk to my phones hotspot, but won't find our 5g split. Will find 2g split but won't connect

Dongle is fine as it works via phone. So 2 questions

1 - why won't it find 5g

2 - why won't it connect to 2g

Frustrating.

Internet is better than ever before after engineer visit on Saturday split it to 5g and 2g. This is a nuisance 

[jb66]

Is your Roku even 5ghz compatible? 

[Ducky52]

Possibly not. But even so it should connect to the 2g one. 

[jb66]

That answers question 1 I guess

[Ducky52]

Thanks for the sarcasm. Highly helpful

[gary_dexter]

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@Ducky52 wrote:

Thanks for the sarcasm. Highly helpful

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Would you like to expand on the problem a bit more then?

[Adduxi]

Have you done a Factory reset on the Roku?  It might be holding old connection details.  Also it may require the Hub 2.4g settings to be at a lower security setting if it's 3 years old.