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Virgin Media Wifi Hotspots

Morning All, I'm hoping someone can help.  I'm trying to opt out of having my hub 3 as part of the wifi hotspot service.  I'm following the instructions -

 

- Login to my virgin media

- Click on ' my profile '

- Scroll down to 'my services'

- Click On " Opt out of Virgin Media WiFi."

- Click on confirm

and the same error every time, "There is some problem in saving your settings.Please try again later."

Its been like this for over a week and technical support seam are no help whatsoever they dont even seam to understand what the service is!

 

I've tried different browsers, different computers, different operating systems and different tablets and devices.  No change. 

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Message 2 of 63
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Re: Virgin Media Wifi Hotspots

Welcome to the Virgin Media community forums StuWise.

 

Sorry to hear that you're having problems with your account. Are you still having this issue with trying to opt out of WiFi hotspots? What have the team advised could be causing this issue?

 

 

Regards

Steven_L

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Message 3 of 63
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Re: Virgin Media Wifi Hotspots

Yes the issue is still the same

 

The team haven't advised anything as they don't understand what I'm asking them. They just keep saying if I don't give my password out others can't use my hub... I've even been asked if I'm trying to change my WiFi password. Offshore don't seam to get the issue at all. I'm preparing for to raise this to ombudsman as a complaint 

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Message 4 of 63
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Re: Virgin Media Wifi Hotspots

Thanks for coming back to me Stuwise, please could you confirm a few details via a private message and I can take a look into your account and see why this is happening. Please respond when you get the message and I can look into this further for you.

 

Regards

Steven_L 

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Message 5 of 63
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Re: Virgin Media Wifi Hotspots

Hi

I'm getting the same problem

Opt out of virgin media wifi

"There is some problem in saving your settings. Please try again later."

I get this message whether I choose Opt out or Opt in

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Message 6 of 63
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Re: Virgin Media Wifi Hotspots

Hi Briauc, 

 

Thank you for getting in touch via the Community.

 

I am sorry to hear you are experiencing this problem with WiFi hot spots. 

 

Can you please confirm if you are both a Virgin Media and Mobile customer? 

If so, have you completed the registration process?

 

We have more info regarding the connect app available here : https://www.virginmedia.com/shop/virgin-media-connect-app

 

Let me know and we will be happy to help. 

 

Thanks 

 

 

 

 

Nat
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Message 7 of 63
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Re: Virgin Media Wifi Hotspots

Thank you for your reply. Yes I am a Virgin Media customer. I have come to the conclusion that with the router in modem mode it disables as a wifi hotspot therefore the Opt out option is disabled anyway. I would be grateful if you could confirm this.
Thank you
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Message 8 of 63
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Re: Virgin Media Wifi Hotspots

Hi Briauc,

 

If the router is in Modem Mode then there would be no WiFi Hot Spot available. 

 

^Martin

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Message 9 of 63
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Re: Virgin Media Wifi Hotspots

When I try to opt out I get the same message:

"There is some problem in saving your settings.Please try again later."

can you please help?

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Message 10 of 63
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Re: Virgin Media Wifi Hotspots

Hi Ralf13, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues opting out of our Hotspot services, this ins't good. 

Are you able to use a different browser? 

If so sign into your Virgin Media account and then hover over the "My profile" tab and you'll get a sub account. From there click on your preferences and opt out. 

If you're still unable to opt out then please try clearing your cookies and cache on the browser. 

 

Emma_C - Forum Team
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