The team haven't advised anything as they don't understand what I'm asking them. They just keep saying if I don't give my password out others can't use my hub... I've even been asked if I'm trying to change my WiFi password. Offshore don't seam to get the issue at all. I'm preparing for to raise this to ombudsman as a complaint
Thanks for coming back to me Stuwise, please could you confirm a few details via a private message and I can take a look into your account and see why this is happening. Please respond when you get the message and I can look into this further for you.
Thank you for your reply. Yes I am a Virgin Media customer. I have come to the conclusion that with the router in modem mode it disables as a wifi hotspot therefore the Opt out option is disabled anyway. I would be grateful if you could confirm this. Thank you