Virgin Media WiFi Pods - Authentication question…

[BlueMonday5000]

So I’ve got a virgin media pod and I originally got it with a super hub 3 ages ago but never used it much.

I’ve since got the new hub 5 and a new room built on the house, so I’ve just got the pod plugged it in and it’s working.

my question is, are these pods only assigned to your account name or can they just connect to any virgin router and extend the signal?

im asking because if it was only assigned to a hub 3, how does it know I have a hub 5 and connect to it ?

are the pods solely assigned to my account?

it can’t just be solely the router as it’s successfully extended signal on two different router so far without any authentificstion.

if anyone can help explain that would be great. Thanks 

[Nathan_B · Accepted solution]

Hi there @BlueMonday5000 👋 Welcome back to our forum and thanks for your post 😊

Sure, I'll be happy to explain. The Pods are assigned to both the account and your Hub. When you get a new Hub, the Pods should be auto assigned over to the new Hub. There are times where this doesn't happen though and we can move the Pods over.

If you have anymore questions regarding the Pods or need help with optimising them you can use our Connect App for this. More info can be found here.

Regards

Nathan

[BlueMonday5000]

That’s great to know. Thanks for your reply.

[Reece_MH]

No problem at all, BlueMonday5000.

I'm glad Nathan has been able to clear things up for you. If you do need anything else, please do not hesitate to get back in touch and we'll do our best to assist.

Cheers,