Virgin Media Community

[MusicMary]

Please can someone tell me how I use the Connect App to order Intelligent WiFi Plus. I’ve just waited on the phone for over an hour only for the line to go dead.

[tehwolf]

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@MusicMary wrote:

Please can someone tell me how I use the Connect App to order Intelligent WiFi Plus. I’ve just waited on the phone for over an hour only for the line to go dead.

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Not sure that you can yet - the app hasn't been updated as far as i know.. i think the only way you can do it currently is by phone (sorry!)

[BeGorey · Accepted solution]

You can go online here and use live chat to upgrade/order https://www.virginmedia.com/shop/broadband/intelligent-wifi-pods-new 

[MusicMary]

Oh! When I spoke on the phone to Virgin Media a few days ago they said I could do it using the Virgin Connect App

[Chris_W1]

HI MusicMary, thanks for the message and sorry for the delayed reply. due to the large demand for this this has caused delivery delays stock issues. We are working hard to resolve this and are not taking orders for these at this time. Chris