Virgin Media Community

[Nicko-esx]

Hi my Virgin media hub has stopped emitting any Wi-Fi signal. I have checked the cabling. I have tried and ethernet cable and a signal is being provided by Ethernet but no Wi-Fi. I cannot see the network being broadcast. I suspect the hub has broken. How do I get in contact with somebody at Virgin who can do something about this for me? I have tried to find an appropriate number to call or messaging service and this appears my only option.

[jbrennand · Accepted solution]

Try a reset first
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.

See if that sorts it out.

If not - call it in as a fault --- 08.00 is the best time for that

[Nicko-esx]

Thanks John

I can confirm that I have done exactly as you describe but still nothing

I will try and ring the problem in today if I can find away to contact VM.

Last Night I had little success,

Thanks for the advice

[David_Bn]

Thanks for your post on our Community Forums @Nicko-esx, and a very warm welcome to you!

Sorry to hear of the issue with the Wi-Fi connection the router.

Check out the purple envelope in the top right hand corner for a private message from me, and I'll have a look into this for you.

Kindest regards,

David_Bn