could do with some help recently got a hub 4 and when using the virgin media connect app it just won’t find it.
I spoke to customer service and they told me there is some massive update and they don’t know when it will be done.
any thought s from anyone?
Answered! Go to Answer
This is a very common problem. The VM Connect app is the issue, don't reboot the Hub that will not help.
The Hub can be managed at http://192.168.0.1 ( Hub password is on a sticker - it is not the same as the WiFi password )
The Hub can be speed tested via : https://www.samknows.com/realspeed/
Known local faults are reported on an automated number 0800 561 0061
I thought you might say that, yeah I have been doing it through the IP but would have been nice to have the app working as well.
I guess I will have to make do let’s see how long this router lasts before it starts playing up