Virgin Media Community

[Keltosh]

Good Morning,

Last night about 20:30 we lost our internet service. Trial Area 14.  BD20

Various users on the “Trial” have reported similar issues.

The Virgin Media systems are showing that there isn’t an issue, but I can assure you that there is.

No it’s not the Hub, no it’s not loose connections, 

Reading the various posts the Trial network in West Yorkshire has got issues and our internet service is down.

It doesn’t help that our Network Trial forum has recently closed.

Regards.

[Client62]

What is the FTTP product being trialed ?

Does the local issues line have any info : 0800 561 0061

[Keltosh]

Hi Client62,

Thanks for your interest, we are a group of new Virgin Media customers who started a 6 month Network Trial in November.

Our service is FTTP just broadband no phone line but the fibre lines come overhead utilising the existing BT poles.

The Trial service doesn’t seem to be linked to the normal fault reporting facility.

No issues with the service until last night. 

Regards.

[Client62]

Interesting, the aerial fibre service is from Openreach for my father's road.

First all the 1960s telegraph poles were replaced and the fibre equipment installed & now they are open for orders.

[Roger_Gooner]

Are you saying that the dedicated support team to manage the XGS-PON trial connections is no longer available? If so hang on here for a forum team member to come along.

[Keltosh]

Thanks Roger,

All good now, our service was restored just before lunchtime. 👍

[Martin_N]

Hi Keltosh,

Thank you for your post. We're sorry to hear about the issue you had with your services. 

We're glad to hear this is all sorted for you now. 

^Martin