Virgin Media F-Secure Recovery Codes

[Dave1522]

I've had F- Secure since it was first offered, at some time I was given 20 Recovery codes. This list has lasted for three years, using each code when requested to enter one. These (20) has just run out. How do I get New Codes?

[Gareth_L]

Hello Dave1522.

Thanks for your question and welcome to our Forums.

Can you please try this and let us know if that helps.

Sign in to F-Secure KEY on your mobile device. Go to Menu > Settings. Tap Create Recovery Code, and enter your Master Password and tap Confirm. The recovery code image is automatically created.

Gareth_L

[Gri2022]

Hello there

I have F-secure safe and was only given 20 codes back in 2020 however as I am moving one licence I attempted to log on but it is asking for code 21.

There is no code 21 and I can not log in to generate a new code.

Contacted F-secure direct they said they can not help as a VM customer and they are Virgin Safe codes.

Any advice?

[Chris_W1]

Hi Gri2022, thanks for the message and sorry to hear that you are having issues with this. 

We do not hold recovery codes for F - secure as it is a 3rd party company. 

It looks like this is to o with the subscription, can you give them another call so that this can become resolved?

Kind regards, Chris.