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Virgin Media Connect can’t find Hub

Tuning in

Hi. My broadband was set up yesterday and is working great. However I can't connect my hub 3 to the Connect app.


Things I have tried: 

* clearing the app data / cache

* a 60 sec factory reset

* uninstalling and reinstalling the app

* ensuring the app is installed and running using the Virgin router wifi


Yet after minutes and minutes of searching I still get the "We can't find your hub" message.


Can anyone please advise? Thanks


Very Insightful Person
Very Insightful Person

It can take several days for the backend database to catch up with the new Hub installs.   Just keep persevering is the best advice. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Tuning in

Okay will do. Thank you!