Virgin Media Connect can’t find Hub

[urban_spaceman]

Hi. My broadband was set up yesterday and is working great. However I can't connect my hub 3 to the Connect app.

Things I have tried: 

* clearing the app data / cache

* a 60 sec factory reset

* uninstalling and reinstalling the app

* ensuring the app is installed and running using the Virgin router wifi

Yet after minutes and minutes of searching I still get the "We can't find your hub" message.

Can anyone please advise? Thanks

[Adduxi]

It can take several days for the backend database to catch up with the new Hub installs.   Just keep persevering is the best advice. 

[urban_spaceman]

Okay will do. Thank you!