The Virgin Media app says no connection when I am on WiFi on smart phone and iPad . Have reset the Hub 3 uninstalled and reinstalled the app. Clearly a problem as used to be able to use Virgin WiFi on London Underground and that stopped working and now cannot check the house as speed is rubbish.
As I have already told you my mobile phone iPad and tv are all working fine on Wi-Fi and the action you requested i cannot do as completely irrelevant to me!!!! I am connected to Wi-Fi on my devices so why is the app saying not connected!!!!
Thanks for confirming. I have requested further information on this and there are no known faults at the moment with the app. However, the Connect App does require an up-to-date software to be able to run on devices too - this will need to be at least 6.0 on your Samsung.
We can try our best to make sure you're getting the right service. Please let me know if you would like to run any checks on the account in the meantime if you are not getting the correct speeds for your package.
I'm sorry to hear you're also having issues using Wi-Fi on the underground. Have you been able to use this before? Can you confirm if you are a mobile customer of ours? Also, are you having any issues with the credentials used to access your My VM Account?
I have followed the steps and have already told you twice the error message I get. I had a nightmare yesterday trying to get printer to work as clearly connected to Wi-Fi and saying no printer found and then iPad was not connecting and automated pathetic service tested the line and Ipatronisingly suggested rebooting the hub and eventually it worked. Blaming Covid for a broadband support service that was poor before the pandemic is disgraceful.
Apologies for the experience Pearl60 but we're pleased to hear the issue was resolved following the call.
We'll also be sure to pass your feedback on to the relevant team in regards to the experience, we're really busy at the moment but working hard to get to all customers as quickly as possible. If during any call you feel unhappy with the advice or resolution offered you always have the option to escalate during the call.