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Virgin Media Connect app will not connect to hub3

kaye_hugs1
Tuning in

just come back off holiday and it seems that the My Virgin Connect app has upgraded?????  Now it won’t recognise or connect to my hub 3 or recognise my broadband at all.    What’s the use of an upgrade if it dosent work!??  

1 REPLY 1

Matthew_ML
Forum Team
Forum Team

Hello kaye_hugs1, thank you for reaching out and a warm welcome to the community I am so sorry to hear this isn't working;

What error are you getting or is it showing?

Also have you tried to delete the app and reinstall it? 

I would also make sure your phone is fully updated to match the app latest software.

Please do let us know. Cheers 

Matt - Forum Team


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